Summary
Overview
Work History
Education
Skills
Culture Carrier
Languages
Timeline
Generic

Leah Greenstein

Chicago,IL

Summary

Customer Operations Analyst at Tegus by AlphaSense, recognized for surpassing performance benchmarks and enhancing operational efficiency. Expert in candidate sourcing and relationship building, I excel in delivering tailored solutions and driving successful outcomes through strong communication and detailed reporting. Committed to optimizing workflows and fostering high-quality client experiences.

Overview

4
4
years of professional experience

Work History

Customer Operations Analyst

Tegus by AlphaSense
07.2024 - Current
  • Consistently exceeded performance index benchmarks, achieving above 100% year-to-date.
  • Surpassed monthly call performance goals, reaching 174% to goal in August and 140% to goal in July.
  • Developed and executed outreach strategies to connect with and qualify high-value experts, showcasing sourcing and candidate identification skills.
  • Conducted in-depth research and analysis to build targeted expert pipelines and match candidates to client needs.
  • Managed sensitive client and candidate communications with professionalism and discretion.
  • Collaborated cross-functionally to align on engagement strategies, ensuring high-quality candidate and client experiences.
  • Prepared detailed written summaries of findings to support decision-making and drive successful outcomes.

Client Support Specialist

Parlanti International
06.2021 - 06.2024
  • Served as the primary point of contact for riders, trainers, and retailers, providing personalized support and product expertise on luxury equestrian boots and accessories.
  • Managed client orders from intake to fulfillment, coordinating with production and logistics teams to ensure timely and accurate delivery.
  • Resolved product and fit issues with professionalism and discretion, maintaining the company’s reputation for premium service and craftsmanship.
  • Provided detailed product education and sizing guidance, ensuring a tailored experience for both individual and wholesale clients.
  • Supported sales initiatives by nurturing long-term relationships with high-value customers and equestrian professionals.
  • Tracked and updated customer interactions in CRM systems to improve response times and client satisfaction.
  • Gathered and relayed client feedback to leadership to support continuous improvement in product design and service delivery.

Education

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05-2024

Skills

  • Reporting skills
  • Operational efficiency
  • Workflow optimization
  • Time management
  • Candidate sourcing
  • Resume and profile evaluation
  • Tracking Systems (Work Day, Greenhouse, Sales Nav, etc)
  • Strong Written & Verbal Communication
  • Relationship Building

Culture Carrier

  • Awarded for exceptional work in pioneering the AI-Queue Tool, leading to the highest number of expert removals from projects across the organization.
  • Winner of Cold Call Competition (September 2024), recognized for top performance in client outreach and call effectiveness.

Languages

Spanish
Full Professional

Timeline

Customer Operations Analyst

Tegus by AlphaSense
07.2024 - Current

Client Support Specialist

Parlanti International
06.2021 - 06.2024

Bachelor of Science - Psychology

University of Central Florida

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