Leah Gregory
Monroe,NC
Summary
Providing exceptional interpersonal customer service skills to better assist customers and teammates awhile maintain a clean, organized work environment. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Oral And Facial Surgery Of The Carolina
11.2021 - Current
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Title Clerk
License Plate Agency
06.2020 - 08.2021
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Hairstylist
Imagez Salon And Spa
11.2018 - 03.2020
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
GED -
Weddington High School
Matthews, NC06.2018
Skills
- Strategic thinking skills
- ICD-10 Coding
- Account Management
- Microsoft Office
- Customer service and assistance
- Insurance Verification
References
Jackie Washington: Educational Counselor
Phone: (704) 281-2444 | Email: Jackie.Washington@ucps.k12.nc.us
Tabatha Brooks: Professional Hairstylist
Phone: (704) 819-2085
Certification
- CNP - Certified Notary Public
Timeline
Insurance Coordinator
Oral And Facial Surgery Of The Carolina
11.2021 - Current
Title Clerk
License Plate Agency
06.2020 - 08.2021
Hairstylist
Imagez Salon And Spa
11.2018 - 03.2020
GED -
Weddington High School
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