Leah Grosso

• Oversee front office operations
• Facilitate customer interactions, ensuring prompt resolution of inquiries
• Coordinate application processes, streamlining interview scheduling with management
• Compile labor and pricing reports, aiding strategic decision making
• Maintain precise attendance records supporting workforce management

Reason for leaving: Currently working (in search of healthier work environment)

• Analyzed customer satisfaction surveys, enhancing report accuracy
• Attending monthly meetings to present survey insights
• Monitored call quality, identifying key areas for performance enhancement

Reason for leaving: Moved out of state

• Coordinated technician routes, optimizing daily schedules for efficiency
• Resolved customer inquiries on scheduling and ETA's, enhancing satisfaction
• Led office operations in manager's absence, ensuring seamless workflow

Reason for leaving: Company Layoff