Leah Grove
Vancouver,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Athena Home Care Services
09.2018 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Office Assistant/Receptionist
Athena Home Care Services
09.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Cleaning Manager
Bikram Yoga Hazel Dell
09.2015 - 07.2020
- Internet job postings, recruiting cleaners, scheduling cleaners, ordering/keeping inventory, stocking supplies
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
Receptionist
Ray Hickey Hospice House
10.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Lead Barista
Clark College Coffee Cart
09.2006 - 06.2012
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
Associate of Applied Science - Human Resources
Clark College
Vancouver06.2002
Skills
- Mail Handling
- Letter Preparation
- Spreadsheet Management
- Office Administration
- Clerical Support
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Athena Home Care Services
09.2018 - Current
Office Assistant/Receptionist
Athena Home Care Services
09.2016 - Current
Cleaning Manager
Bikram Yoga Hazel Dell
09.2015 - 07.2020
Receptionist
Ray Hickey Hospice House
10.2014 - 06.2016
Lead Barista
Clark College Coffee Cart
09.2006 - 06.2012
Associate of Applied Science - Human Resources
Clark College
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