Leah Grove
Dickinson,ND
Summary
Highly motivated individual with extensive customer service and sales experience. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
15
15
years of professional experience
Work History
Customer Service Supervisor/ Social Media
Griffon Theaters
11.2018 - Current
- Helped with the opening after a 68-day complete renovation.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Answered customer telephone calls promptly and in an appropriate manner.
- Handle all social media accounts.
Office Administrative Assistant
MGM Rural Sanitation
08.2010 - Current
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Entered details such as payments, account information and call logs into the computer system.
- Detailed interior and exterior of garbage trucks.
- Deliver and remove trash containers from residences.
- Handle all social media accounts.
Leasing Consultant
Camden Property Trust
03.2019 - 06.2021
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Social Media marketing.
- Experience with RealPage/ Yieldstar/ OneSite
Education
Business Management
Arizona State University
OnlineBusiness Management
Concordia College
Moorhead, MNSkills
- Multitasking abilities
- Leasing and sales
- Social media marketing
- Responsible
- Conflict resolution
- Leadership
- Organized
Timeline
Leasing Consultant
Camden Property Trust
03.2019 - 06.2021
Customer Service Supervisor/ Social Media
Griffon Theaters
11.2018 - Current
Office Administrative Assistant
MGM Rural Sanitation
08.2010 - Current
Business Management
Arizona State University
Business Management
Concordia College
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