Resident Manager Fritz Building Company & Mikkelson Consolidation
GRAND FORKS, ND
06.1997 - 03.2007
Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
Conducted regular property inspections and reported any necessary repairs or improvements.
Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
Maintained accurate records of all rental agreements, leases, and tenant information.
Coordinated with contractors for needed repairs or renovations on the property.
Negotiated contracts with vendors for services such as landscaping or snow removal.
Organized monthly resident events to foster community engagement among tenants.
Advertised vacancies through various media outlets to attract potential renters.
Screened prospective tenants by verifying references and conducting background checks.
Ensured that all common areas were kept clean and in good repair at all times.
Collected rent from tenants in a timely manner and tracked late payments accordingly.
Prepared financial statements detailing income and expenses related to the property's operations.
Facilitated communication between tenants and landlords to resolve conflicts peacefully.
Identified cost-saving opportunities for owners while maintaining high standards of living for residents.
Created marketing materials highlighting amenities offered by the property.
Oversaw daily activities of staff members providing support services onsite.
Communicated regularly with owners regarding progress reports on management objectives.
Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Kept building up-to-date with current fire and health code standards.
Maintained updated resident records and coordinate move-in and move-out logistics.
Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Managed day-to-day activities involving tenants, subcontractors and property management.
Recommended clarifications and changes in program policies to director of property management.
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