Resident Manager
Fritz Building Company & Mikkelson Consolidation
GRAND FORKS, ND
06.1997 - 03.2007
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Coordinated with contractors for needed repairs or renovations on the property.
- Negotiated contracts with vendors for services such as landscaping or snow removal.
- Organized monthly resident events to foster community engagement among tenants.
- Advertised vacancies through various media outlets to attract potential renters.
- Screened prospective tenants by verifying references and conducting background checks.
- Ensured that all common areas were kept clean and in good repair at all times.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Prepared financial statements detailing income and expenses related to the property's operations.
- Facilitated communication between tenants and landlords to resolve conflicts peacefully.
- Identified cost-saving opportunities for owners while maintaining high standards of living for residents.
- Created marketing materials highlighting amenities offered by the property.
- Oversaw daily activities of staff members providing support services onsite.
- Communicated regularly with owners regarding progress reports on management objectives.
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Kept building up-to-date with current fire and health code standards.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Recommended clarifications and changes in program policies to director of property management.