Summary
Overview
Work History
Skills
Certification
Volunteer Service
Timeline
Generic

Leah Harner

Arlington,TX

Summary

With 16 years of lived experience with addiction and 15 years in long-term recovery, I offer a dedicated and resilient approach to supporting others on their healing journeys. My deep personal insight and empathy enable profound connections with individuals, providing essential support and guidance. As an experienced leader, I have successfully managed and mentored teams in housing-focused settings, consistently achieving positive outcomes. My strong background in client service and support equips me with the skills to address all aspects of client needs. Thriving in fast-paced environments, I excel at handling difficult situations with ease and professionalism.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Network Program Manager - Directions Home

My Health My Resources
09.2023 - Current
  • Supervise, mentor and support a team of Housing Specialists to ensure high-quality, trauma informed service deliver.
  • Ensure compliance with programmatic goals, and funder requirements, including accurate documentation and timely data entry in HMIS.
  • Lead biweekly staff meetings to facilitate collaboration, troubleshoot barriers, and support team cohesion.
  • Establish and maintain strong partnerships with landlords, property management companies, behavioral health providers, and community-based organizations.

Team Lead -Directions Home

My Health My Resources
10.2017 - 09.2023
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Participated in Supportive Housing Meetings to provide information, support, training, and/or consultation to staff.
  • Managed a small caseload of high-need clients, providing direct support in areas such as mental health, substance use, medical resources and daily living skills.

Housing Specialist-Directions Home

MHMR Tarrant
05.2016 - 10.2017
  • Managed caseload to satisfy multiple clients with diverse needs.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.


Peer Support Specialist-SUDS

MHMR Tarrant
09.2014 - 05.2016
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.

Front Office Coordinator

Apple Orthodontix
11.2013 - 09.2014
  • Directly supported the Doctor in managing operation work flow.
  • Created and reviewed treatment contracts with new patients.
  • Followed-up with insurance companies and individuals to resolve discrepancies.
  • Completed end of day financial reports and banking deposits.

Operations Manager

Howard Johnson Hotel
10.2010 - 09.2014
  • Supervised all hotel personnel to ensure optimum customer satisfaction and cleanliness.
  • Completed payroll processing from start to finish for more than six employees.
  • Oversaw large corporate accounts, including direct billing.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Implementation Specialist

Greyhound Lines Inc.
01.2001 - 11.2005
  • Implemented HW/SW configurations for Point Of Sale terminals.
  • Provided IT support to company personnel.
  • Managed vendor relationships for timely procurement of required hardware components, ensuring availability for scheduled implementations.
  • Provided exceptional customer service through clear communication and timely resolution of user inquiries during PC implementations.

Skills

  • Dedicated client advocate
  • Skilled multi-tasker
  • Team Player
  • Energetic work attitude
  • Excellent interpersonal skills
  • Compassionate
  • Self Directed
  • Community Outreach

Certification


Sam Houston High School - Diploma

Certified Peer Support Specialist/Recovery Coach

Certificate of Ordination


Volunteer Service

Cornerstone Assistance Network - Mentoring and Peer Support

I Can Still Shine Program for Women - Board Member/Prison Ministry

Palo Pinto Mission and Outreach - Homeless Services and Food Pantry

Timeline

Network Program Manager - Directions Home

My Health My Resources
09.2023 - Current

Team Lead -Directions Home

My Health My Resources
10.2017 - 09.2023

Housing Specialist-Directions Home

MHMR Tarrant
05.2016 - 10.2017

Peer Support Specialist-SUDS

MHMR Tarrant
09.2014 - 05.2016

Front Office Coordinator

Apple Orthodontix
11.2013 - 09.2014

Operations Manager

Howard Johnson Hotel
10.2010 - 09.2014

Implementation Specialist

Greyhound Lines Inc.
01.2001 - 11.2005

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Leah Harner