Leah Harrington
Georgetown
Summary
Results-driven Office Manager with extensive experience in leadership and administration. Expertise in optimizing administrative functions, resource management, and office software to enhance productivity and operational efficiency. Recognized for collaborative leadership and adaptability to meet evolving organizational needs.
Overview
18
18
years of professional experience
Work History
Office Manager, Sr.
Travis County Counseling and Education Services
12.2024 - Current
- Enhanced office efficiency by overseeing operations and enforcing company policies.
- Reduced communication barriers by streamlining processes across multiple departments.
- Aligned budgetary goals by monitoring expenses and identifying cost-saving measures.
- Improved departmental productivity by coordinating team schedules and resource allocation.
- Boosted staff expertise through training on procedures and software applications.
- Safeguarded sensitive information by maintaining strict confidentiality protocols.
- Optimized client satisfaction through exceptional service via phone and email.
- Ensured financial accuracy by regularly reconciling accounts payable and receivable.
- Maintained inventory levels by overseeing orders, requisitions, and shipments.
- Increased team efficiency by delegating tasks and overseeing daily operations.
- Improved office organization by implementing streamlined strategies and systems.
- Facilitated seamless employee integration by assisting in recruitment and onboarding.
- Promoted communication by liaising between management and staff to resolve issues.
- Supported departmental goals with diligent administrative tasks like report generation.
- Addressed facility needs by coordinating maintenance requests with building management.
- Developed policy manuals, establishing clear procedures and workplace guidelines.
Office Supervisor Sr.
Travis County Counseling & Education Services
05.2022 - 12.2024
- Enhanced processes by reviewing and updating relevant policies effectively.
- Supervised office specialist sr. with accountability, enhancing operational efficiency.
- Facilitated communication between instructors and staff for smooth class operations.
- Delivered excellent customer service, assisting clients while adhering to class protocols.
- Audited daily credit card deposits and reports for accuracy and compliance.
- Improved skills in Microsoft Visual Studio for better report management.
Office Specialist
Travis County Counseling & Education Services
11.2019 - 05.2022
- Enhanced workflow efficiency through identifying and proposing operational improvements.
- Completed training ahead of schedule, demonstrating strong learning capabilities and initiative.
- Facilitated effective communication among clients, staff, and management for agency operations.
- Delivered exceptional customer service with empathy and clear guidance to clients.
Operations & Solutions Specialist
Verizon Wireless
03.2014 - 04.2019
- Optimized retail compliance through effective budgeting and inventory management.
- Conducted process audits, identifying gaps and implementing strategic quality solutions.
- Facilitated successful new store openings with a skilled operational team.
- Trained and coached new team members on compliance with operational procedures.
Shift Supervisor
Starbucks
12.2007 - 03.2014
- Elevated customer service standards within a team of 8-10 members.
- Enhanced team efficiency during peak and slow operational periods.
- Established and enforced health code and cleanliness standards consistently.
- Implemented innovative strategies to increase sales across multiple locations.
- Coached and trained baristas daily to improve performance and customer satisfaction.
Education
Master of Science - Strategic Finance
Bellevue University
Bellevue, Nebraska08.2020
Bachelor of Science - Leadership
College of Biblical Studies
12.2011
Skills
- Highly motivated, reliable & resourceful leader
- Experience Communicating with all levels of large corporations
- Entrepreneur mindset with the ability to seek out problems & implement solutions
- Capable of meeting strict deadlines & proven ability to work well under pressure
- Effectively use time & resources in a multi-task environment in an organized fashion
- 10 years of leadership
- Willingness to maintain flexibility when needed
- Thrives in a teamwork environment
- Learns from peers and upper management
- Willingness to continue to push the boundaries on my success as a team member and leader
- Accepts professional responsibility when a mistake is made
- Communicate efficiently to all staff in a timely manner
- Office management
- Customer service
- Organizational skills
- Office administration
- Payroll and budgeting
- Employee supervision
- Staff management
- Operations management
Accomplishments
- Advanced from Office Specialist to Office Manager, Sr. within 4 years.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of clientele's services needed.
- Supervised team of 14+ staff members.
Timeline
Office Manager, Sr.
Travis County Counseling and Education Services
12.2024 - Current
Office Supervisor Sr.
Travis County Counseling & Education Services
05.2022 - 12.2024
Office Specialist
Travis County Counseling & Education Services
11.2019 - 05.2022
Operations & Solutions Specialist
Verizon Wireless
03.2014 - 04.2019
Shift Supervisor
Starbucks
12.2007 - 03.2014
Bachelor of Science - Leadership
College of Biblical Studies
Master of Science - Strategic Finance
Bellevue University