Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Leah Hart-Ross

Spokane,WA

Summary

Accomplished healthcare executive with a proven track record of leading operations, driving strategic direction, and optimizing performance in multi-site healthcare organizations across Tribal, non-profit, FQHC, and private sectors. Trusted advisor to executive leadership teams, specializing in operational excellence, cross-functional collaboration, and developing high-performing teams. Adept in organizational growth strategies, fiscal oversight, operational start-ups, and ensuring compliance with healthcare regulations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President

Comprehensive Healthcare
07.2024 - Current
  • Lead and oversee day-to-day operations across multiple geographical areas, ensuring operational efficiency and alignment with strategic goals.
  • Provide direct leadership to multiple directors and supervisors, overseeing a diverse team of over 200 employees across various programs and locations.
  • Drive major strategic and operational initiatives from concept to completion, delivering impactful results within budget and timeline.
  • Oversee clinical services, business development, and strategic partnerships to improve service delivery and expand reach.
  • Evaluate employee performance and training needs to implement development programs that enhance productivity and care quality.
  • Manage over $17 million in annual program funding, ensuring fiscal accountability and optimal resource utilization.
  • Lead operations across inpatient, outpatient, mental health, substance use disorder, medical services, and other behavioral health services and programs.
  • Collaborate with cross-functional teams to define and track performance metrics, ensuring continuous improvement.
  • Lead operational start-up for a new facility, overseeing planning, resource allocation, compliance, and service readiness.
  • Led strategic initiatives to enhance patient care and operational efficiency.
  • Developed and implemented policies that improved organizational compliance and quality standards.
  • Analyzed program performance metrics to identify areas for improvement and implement actionable solutions.
  • Collaborated with cross-functional teams to optimize resource allocation and service delivery.
  • Facilitated staff training programs focusing on best practices in healthcare management and patient engagement.
  • Oversaw budgeting processes, ensuring alignment with organizational goals and financial sustainability.
  • Established partnerships with community organizations to expand outreach and improve healthcare access.
  • Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
  • Identified opportunities to improve business process flows and productivity.

Contract SME, Tribal Healthcare Specialist

Blue Stone Strategy Partners
01.2024 - Current
  • Guide tribal clients on operational strategy, service gap analysis, and implementation planning for healthcare clinics.
  • Conduct workflow assessments and deliver actionable recommendations to improve clinic productivity and resource allocation.
  • Implement tailored operational solutions that increase system functionality, reduce administrative burdens, and enhance overall efficiency.
  • Identified strategic business opportunities projected to increase a client’s revenue streams by nearly $10 million, demonstrating a strong ability to align operational insights with financial growth initiatives.
  • Contract, Remote
  • Developed comprehensive training materials for team members to enhance product knowledge and service delivery.
  • Analyzed market trends to inform product development strategies.
  • Collaborated with cross-functional teams to enhance project outcomes.
  • Conducted competitive analysis to identify growth opportunities in key markets.
  • Facilitated workshops to improve team collaboration and communication skills.
  • Researched industry best practices to refine existing operational procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Provided culturally competent care tailored to diverse populations within the community served.
  • Streamlined healthcare processes for increased efficiency and better resource management.
  • Mentored new staff members, sharing expertise and insights into effective healthcare strategies that bolster team performance.

Interim Chief Operating Officer

Coeur d’Alene Tribe Marimn Health
06.2023 - 01.2024
  • Principal advisor to the CEO on strategic and operational decisions.
  • Recruited, developed, and led a high-performing team of directors.
  • Implemented policy changes and improved departmental performance.
  • Developed and managed business plans and budgets for projected projects.
  • Oversaw division budgets, grants, and capital improvement planning.
  • Restructured departments to improve access, efficiency, productivity/revenue and quality of care.
  • Streamlined operational workflows, enhancing efficiency across healthcare service delivery.
  • Developed and implemented strategic initiatives to improve patient care quality and accessibility.
  • Collaborated with cross-functional teams to optimize resource allocation and reduce costs.
  • Led performance reviews, identifying areas for improvement and implementing corrective actions.
  • Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
  • Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.
  • Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
  • Implemented rigorous risk management protocols, minimizing exposure to financial and operational risks through proactive measures.
  • Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Created succession plans to provide continuity of operations during leadership transitions.

Director of Business Strategy

Confederated Tribes of the Colville Reservation
11.2020 - 04.2023
  • Created and executed strategic growth plans for new start-up treatment center and existing HHS programs, improved operations, productivity and collections.
  • Oversaw partnerships, joint ventures, and new program development.
  • Led business intelligence efforts for operational and financial evaluation.
  • Supported behavioral health operations as Interim Clinical Director for over a year.
  • Led operational start-up of new programs and services within tribal healthcare infrastructure.
  • Conducted market analysis to identify growth opportunities for tribal enterprises.
  • Collaborated with cross-functional teams to develop strategic initiatives and enhance operational efficiencies.
  • Evaluated program effectiveness through data-driven assessments and stakeholder feedback.
  • Developed comprehensive reports summarizing strategic recommendations for leadership review.
  • Assisted in the implementation of best practices to streamline business processes across departments.
  • Supported budgeting processes by forecasting trends and identifying cost-saving measures within projects.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Conducted detailed market research to identify potential acquisition targets, resulting in successful mergers or partnerships.
  • Aligned strategic objectives with organizational goals by collaborating closely with senior leadership teams.
  • Collaborated with cross-functional teams to analyze market trends and identify opportunities for expansion.
  • Oversaw financial planning and forecasting activities, providing valuable insights for informed decision-making processes.
  • Championed data-driven approaches to problem-solving, resulting in more effective strategies and solutions for the business.
  • Developed comprehensive business plans that resulted in significant revenue growth and increased market share.
  • Implemented effective change management strategies for the successful integration of new processes.
  • Enhanced overall business performance by identifying and addressing strategic gaps in the organization.
  • Developed and executed targeted marketing campaigns to increase brand awareness and customer engagement.
  • Analyzed market trends and competitor strategies to inform product positioning and promotional efforts.
  • Managed social media platforms, creating content that enhanced audience interaction and drove website traffic.
  • Assisted in planning and coordinating events, ensuring seamless execution and effective communication with stakeholders.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Elevated brand visibility by developing and executing comprehensive marketing campaigns across multiple digital platforms.
  • Established brand guidelines to ensure consistency across all marketing materials and communications.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Devised content strategy to effectively engage target audiences.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Practice Manager

Providence
10.2018 - 10.2020
  • Improved operations, team building, increased productivity, strategized operational processes, and patient access.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw accounting, budgeting, and financial reporting.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
  • Created and implemented organizational policies and procedures.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.
  • Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Healthcare Business Director

HealthPoint
08.2012 - 07.2018
  • Practice start-up and strategic restructure and successful growth, productivity, and marketing of multiple clinics.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints while maintaining high-quality standards.
  • Collaborated with cross-functional teams to optimize healthcare programs and improve patient outcomes.
  • Developed and implemented strategic plans to enhance operational efficiency and service delivery.
  • Managed budgeting processes, ensuring resource allocation aligned with strategic priorities of health services.
  • Established key performance indicators to measure success of initiatives and drive continuous improvement efforts.
  • Conducted regular assessments of operational workflows, identifying areas for enhancement and increased productivity.
  • Championed corporate social responsibility initiatives that demonstrated commitment to ethical business practices and environmental sustainability efforts.
  • Improved operational efficiency for streamlined processes, optimizing resource allocation and reducing costs.
  • Influenced cultural change within the organization by promoting open communication channels, encouraging employee feedback, and fostering a collaborative work environment.
  • Directed financial management initiatives to maximize profitability, overseeing budgets, forecasts, and reporting processes for accurate fiscal oversight.
  • Optimized supply chain operations for increased efficiency, implementing inventory control measures to reduce stock discrepancies and improve order fulfillment accuracy.
  • Negotiated favorable contracts with vendors and suppliers, securing cost-effective arrangements without compromising quality or service levels.
  • Implemented data-driven decision-making practices to inform strategic planning efforts and optimize performance outcomes.
  • Strengthened customer loyalty through exceptional service delivery standards, addressing concerns promptly with tailored solutions that exceeded expectations.
  • Streamlined project management processes to ensure timely completion of deliverables within established budget constraints while maintaining high-quality results.
  • Led organizational transformation efforts to adapt to evolving industry trends and position the company for long-term success, implementing necessary structural changes while maintaining a focus on core business objectives.
  • Spearheaded marketing initiatives.
  • Developed monthly reports.
  • Managed day-to-day development issues.
  • Prepared operational and salary budgets.
  • Oversaw process improvement initiatives.
  • Observed all laws, regulations and other applicable obligations.
  • Streamlined workflow.
  • Directed business processes from conceptualization through end-user delivery.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed and executed targeted marketing campaigns to increase brand awareness and customer engagement.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
  • Launched successful crowdfunding campaigns that exceeded fundraising goals while generating buzz for new ventures.

Business Manager

Affordable Dental Care
11.2007 - 10.2012
  • Practice start-up, strategic practice development, improved growth, marketing and overall operations. Increased productivity/revenue by over 40% and collections from 60% to 99%.
  • Enhanced customer service strategies to improve patient satisfaction and retention rates.
  • Coordinated inventory management, maintaining adequate stock levels for dental supplies and equipment.
  • Developed staff training programs to enhance team performance and professional growth.
  • Analyzed operational data to identify opportunities for process improvements and increased efficiency.
  • Oversaw compliance with industry regulations, ensuring all practices adhered to legal standards.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Implemented efficient scheduling processes to optimize patient flow and reduce wait times.
  • Managed daily operations, ensuring seamless coordination between administrative and dental teams.
  • Executed financial oversight tasks, including budgeting and expense monitoring to support cost-effective practices.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Streamlined operations, reducing overhead costs with comprehensive budget management.
  • Developed and executed marketing strategies that significantly increased brand awareness in target markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Master of Science - Legal Studies

Seattle University School of Law
Seattle, WA
05-2018

Bachelor of Science - Business Management, Public Sector

University of Phoenix
Seattle, WA
05-2015

Skills

  • Multi-site Healthcare Administration
  • Tribal Healthcare
  • Business Operations
  • Strategic Planning
  • Budget development, management, and oversight
  • Performance metric tracking
  • Oversight of multimillion-dollar budgets
  • Grant & Program Funding
  • Revenue Cycle Management
  • Contract Negotiation
  • Organizational Change
  • Succession Planning
  • Union/Non-Union Workforce Management
  • Conflict Resolution & Mediation
  • Project Management
  • Operational Start-Ups
  • Regulatory Compliance (CMS, HIPAA, OSHA, HRSA, JCO)
  • Recruitment, Retention & Development
  • Continuous Improvement (LEAN)
  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Policy and procedure development
  • Performance metrics
  • Electronic medical record software
  • Process implementation
  • Profitability strategies
  • Risk analysis

Accomplishments

    US Navy Veteran

Certification

Certified Legal Mediator

Timeline

Vice President

Comprehensive Healthcare
07.2024 - Current

Contract SME, Tribal Healthcare Specialist

Blue Stone Strategy Partners
01.2024 - Current

Interim Chief Operating Officer

Coeur d’Alene Tribe Marimn Health
06.2023 - 01.2024

Director of Business Strategy

Confederated Tribes of the Colville Reservation
11.2020 - 04.2023

Practice Manager

Providence
10.2018 - 10.2020

Healthcare Business Director

HealthPoint
08.2012 - 07.2018

Business Manager

Affordable Dental Care
11.2007 - 10.2012

Master of Science - Legal Studies

Seattle University School of Law

Bachelor of Science - Business Management, Public Sector

University of Phoenix

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