Leah Harvey
Summary
Experienced Customer Service Associate skilled at balancing customer needs and company objectives. Effectively builds trusting long-term relationships with customers while surpassing all individual sales goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Urgent Care Physicians
Appleton, WI
07.2024 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
BDC Service Representative
Dahl Automotive
La Crosse, WI
08.2023 - 06.2025
- Greeted customers upon arrival and provided information on services offered.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Resolved customer complaints and issues in an efficient manner.
- Facilitated communication between technicians, sales personnel, and customers.
Bartender
Roundabout Bar & Grill
Kaukauna, WI
12.2022 - 08.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
Project Coordinator
Advanced Data Technologies
Naperville, IL
01.2020 - 12.2022
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Coded invoices and other records to maintain organized and accurate records.
- Processed and sent invoices, adjustments and credit memos to customers.
- Processed and created documents for purchase orders and change orders.
- Collaborated with cross-functional teams to draft project schedules and plans.
Rehabilitation Aide
Paxxon Healthcare Solutions
Oak Park, IL
02.2019 - 11.2019
- Ambulated patients with appropriate techniques for mobility support, including wheelchairs and standing assistance
- Supported practice efficiency by answering telephone calls, making appointments and organizing records
- Provided necessary health education training for patients
Bartender
Surfside Taphouse
Clearwater, FL
8 2018 - 1 2019
- Promoted and endorsed the company to bring in new business.
- Maximized table turns and rotated seating for maximum guest satisfaction.
- Consistently received a 100% rate of customer satisfaction.
Sales Support Specialist
TotalMed
Appleton, WI
11.2017 - 08.2018
- Investigated issues and facilitated escalations to resolve matters
- Sales Support Specialist to the Business Development Manager
- Research and resolve billing and invoice problem.
- Direct contact with current and potential clients.
Education
High School Diploma - undefined
Kaukauna High School
Supplement RX Certification
National Academy of Fitness & Sports Nutrition
CPR/AED/First Aid Certified
American Red Cross
Skills
- MS Office proficient
- Cheerful and energetic
- Superior communication skills
- Empowering team player
- Resolution-oriented
- Dependable and reliable
- Flexible scheduling
- Fluent in SAGE 100
- Customer Service
- Relationship Building
- Project Coordination
Affiliations
- Organized and oversaw drive for Local Harbor House
- Volunteered time to teach youth on the benefits of a healthy lifestyle
- Participated in multiple benefits, raising money for cancer research
Timeline
Customer Service Representative
Urgent Care Physicians
07.2024 - Current
BDC Service Representative
Dahl Automotive
08.2023 - 06.2025
Bartender
Roundabout Bar & Grill
12.2022 - 08.2023
Project Coordinator
Advanced Data Technologies
01.2020 - 12.2022
Rehabilitation Aide
Paxxon Healthcare Solutions
02.2019 - 11.2019
Sales Support Specialist
TotalMed
11.2017 - 08.2018
Bartender
Surfside Taphouse
8 2018 - 1 2019
High School Diploma - undefined
Kaukauna High School
Supplement RX Certification
National Academy of Fitness & Sports Nutrition
CPR/AED/First Aid Certified
American Red Cross
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