Leah Hawe
Sioux Falls,SD
Summary
Hands-on Residential Supervisor with strong commitment to monitoring and facilitating resident safety, health and well-being. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Thoughtful Residential Supervisor overseeing direct care for approximately 12 individuals in comprehensive Residential facility. Approachable liaison between residents, families and other invested personnel, providing access to resources and support for reintegration to society. Engaging role model with enthusiasm for connecting individuals with resources necessary to pursue healthy and productive lives. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
3
3
years of professional experience
Work History
Residential Supervisor
Volunteers Of America
11.2020 - 10.2023
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Nonviolent Crisis Intervention Trainer
Crisis Prevention Institute
08.2021 - 09.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Offered supportive counseling and crisis intervention to individuals in crisis.
Education
High School Diploma -
Canton High School
Canton, SDSkills
- Direct Care Staff Oversight
- Accurate Record Keeping
- Safety Policies and Procedures
- Crisis Intervention
- Safety Inspections
- Staff Scheduling
- Activities Management
- Group Activities Coordination
- Medical Appointment Scheduling
Timeline
Nonviolent Crisis Intervention Trainer
Crisis Prevention Institute
08.2021 - 09.2022
Residential Supervisor
Volunteers Of America
11.2020 - 10.2023
High School Diploma -
Canton High School
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