Leah Hayes
Hahira,GA
Summary
Learning and development expert with proficiency in curriculum development and training facilitation. Experienced in conducting needs assessments and designing instructional materials to enhance training delivery. Focused on fostering collaborative learning environments and committed to continuous improvement in resources for adult learners.
Overview
16
16
years of professional experience
Work History
Adjunct Sociology Professor
Georgia Military College
Valdosta, GA
05.2025 - Current
- Designed and delivered undergraduate curriculum integrating sociological research and applied social analysis, translating dense academic content into accessible, engaging learning experiences that enhanced student understanding.
- Developed original course materials, assessments, and activities aligned with institutional learning outcomes and adult learning best practices to foster effective learning environments.
- Provided individualized coaching and detailed written feedback to strengthen student critical thinking and academic performance, resulting in improved student outcomes.
- Collaborate with faculty to evaluate and refine instructional approaches based on student outcomes and course feedback.
Member Services Program Manager
Inform USA
Remote
03.2024 - Current
- Facilitated training sessions and presentations that translated complex systems into actionable guidance for professional audiences, enhancing member engagement.
- Developed written guides and learning resources that enhanced member understanding of programs and platforms, effectively reducing repeat support requests.
- Conduct needs assessments across a network of 9,000+ professionals to identify knowledge gaps and inform targeted learning interventions.
- Led cross-department collaboration to streamline workflows, improving delivery of training and support resources to members.
Senior Care Advisor
The Helper Bees
Remote
06.2022 - 09.2024
- Conducted needs assessments to align clients with suitable resources, utilizing active listening and clear explanations to facilitate informed choices.
- Identified service challenges and proposed systemic improvements to enhance care coordination workflows and client-facing resources.
- Guided clients and caregivers through digital care coordination platforms, providing clear instruction to enhance user confidence and improve access.
Soul Care Manager
Xchange Ministries
Valdosta, GA
08.2010 - 05.2022
- Trained and developed staff and volunteers in trauma-informed communication and supportive care practices, enhancing program quality across teams.
- Supervised team of facilitators, coaching and providing feedback to ensure high-quality learning experiences.
- Facilitated workshops and educational programs on mental health and resilience, adapting content based on participant feedback to meet community needs.
- Evaluated participation trends and program outcomes to assess effectiveness and guide continuous improvement of curriculum and delivery methods.
- Designed, launched, and sustained a community mental health education initiative, expanding access to trauma-informed training and volunteer-led support services over 14 years.
Birth Mother Advocate
Covenant Care Adoptions
Valdosta, GA
03.2015 - 12.2018
- Provided individualized coaching to clients navigating high-stakes decisions, tailoring communication to align with each person's needs and learning style.
- Facilitated professional education sessions for healthcare providers and social service staff on trauma-informed care and family engagement, enhancing ability to support vulnerable clients.
- Developed training materials and resources for professional development sessions and community outreach, improving accessibility of critical information.
Social Services Tech II
Behavioral Health Services of South GA
Valdosta, GA
01.2013 - 03.2015
- Facilitated life-skills and substance abuse recovery classes for adults with psychosocial disorders, enhancing independent living and coping strategies.
- Assessed participant progress through weekly observations and behavioral evaluations, tailoring instruction to meet individualized treatment goals.
- Documented attendance and progress notes, contributing to clinical reporting and program evaluation.
Education
Master of Science - Clinical and Applied Sociology
Valdosta State University
ValdostaSkills
- Adult education
- Curriculum Development
- Instructional design
- Training Design & Facilitation
- Training delivery
- Workshop design
- Workshop facilitation
- Needs assessment
- Needs analysis
- Program Evaluation
- Program assessment
- Onboarding & Orientation
- Trauma-Informed Instruction
- Staff & Volunteer Development
- Learning Resource Creation
- Learning management systems
- Member engagement
- Cross-department collaboration
- Analytical thinking
- Time management
- Coaching skills
- Facilitation techniques
- Diversity and inclusion
- Communication strategies
- Student engagement
- Academic advising
- Google Suite
- Microsoft Office
- Analytical thinking
Websites
Timeline
Adjunct Sociology Professor
Georgia Military College
05.2025 - Current
Member Services Program Manager
Inform USA
03.2024 - Current
Senior Care Advisor
The Helper Bees
06.2022 - 09.2024
Birth Mother Advocate
Covenant Care Adoptions
03.2015 - 12.2018
Social Services Tech II
Behavioral Health Services of South GA
01.2013 - 03.2015
Soul Care Manager
Xchange Ministries
08.2010 - 05.2022
Master of Science - Clinical and Applied Sociology
Valdosta State University