Leah Heard
Dahlonega,GA
Summary
High-energy [Industry] professional eager to contribute skills and experience to a new and challenging role. Dedicated team member with excellent communication skills and a pleasant demeanor. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Problem-solver with experience in customer service. Employee who is self-motivated and has a flexible schedule and availability. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions. Customer service and [Type] POS software training. Motivated and professional, with a pleasant and hardworking personality. Excellent verbal communication.
Overview
5
5
years of professional experience
2
2
Certificates
Work History
Cashier
Shell station
10.2022 - Current
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.
Office Manager
Advanced Concession Trailers
12.2021 - 08.2022
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
- Processed incoming payments and prepared vendor invoices.
- Used [Software] and [Software] to create high-quality documents, spreadsheets, and presentations for internal and external needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Processed customer orders accurately.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- All employee files, training files, and confidential files were created and maintained by me.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Construction Laborer
Freeland Remodeling
04.2020 - 07.2021
- Moved materials and increased job efficiency by operating [Type] and [Type] equipment.
- Worked quickly and accurately to ensure that production standards were met on a consistent basis.
- Communicated with equipment operators to efficiently assign equipment and manage material flow.
- Kept tools and equipment clean, well-maintained, and properly stored to increase team efficiency.
- Collected [Type] and [Type] measurements and marked locations as part of the project preparations.
- Interacted with various company leaders, subcontractors, customers, and city inspectors on a daily basis to complete construction projects.
- Improved job site safety by keeping a close eye on equipment and team members to avoid mishaps.
- Transported materials and tools from trucks and storage facilities to job sites and organized them for anticipated requirements.
- Actively participated in employer-sponsored safety trainings and workshops, enhancing my overall knowledge of appropriate measures and identifying areas for improvement.
Education
Associate of Arts - Early Childhood Education
University of North Georgia
Gainesville, GAAssociate of Arts - Early Childhood Education
Lanier Technical College
Gainesville, GASkills
Customer service
Certification
CDA certified, Child Development Associate
Accomplishments
- Made President's List each Quarter all the way through College.
- Received Rotary Club's award for Dedication and Perseverance
- Completed manager training program.
- Trained and mentored employees.
Timeline
Cashier
Shell station
10.2022 - Current
Office Manager
Advanced Concession Trailers
12.2021 - 08.2022
Construction Laborer
Freeland Remodeling
04.2020 - 07.2021
Associate of Arts - Early Childhood Education
University of North Georgia
Associate of Arts - Early Childhood Education
Lanier Technical College
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