Leah Hegenbarth
Missoula,MT
Summary
Versatile and results-driven professional with a proven track record at FEMA, adept in document processing and advanced Excel functions. Excelled in roles requiring exceptional organization, multitasking, and communication skills. Demonstrated ability to enhance client satisfaction and streamline operations, contributing to significant improvements in efficiency and quality control.
Overview
10
10
years of professional experience
Work History
Cook
Mustard Seed
02.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
COVID Data Entry Specialist
FEMA
05.2021 - 02.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
Client Success Specialist
Edulog
03.2019 - 04.2021
- Created informative resources such as guides, tutorials, and FAQs that empowered clients to resolve minor issues independently.
- Collaborated closely with sales teams to identify upselling opportunities and expand existing accounts.
- Implemented effective communication strategies for improved client relationships and retention rates.
- Demonstrated expertise in product knowledge, assisting clients in optimizing the value derived from their investments.
- Navigated challenging situations with diplomacy, tactfully managing expectations while ensuring positive outcomes for all parties involved.
Cook
Community Medical Center
11.2017 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook
Goodman Group/ Village Senior Residence
09.2015 - 09.2017
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Cook/cashier
Westside Lanes
08.2014 - 09.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Highschool Diploma -
Bigsky Highschool
Missoula, MT05.2014
Skills
- Cleaning and organization
- Hospitality and service industry background
- Effective planner
- Positive and professional
- Quality assurance and control
- Efficient multitasking
- Multitasking
- Reliability
- Team Coordination
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
- Effective prioritization
- Communication
- Document processing
- Proofreading
- Resourceful
- Advanced Excel spreadsheet functions
Timeline
Cook
Mustard Seed
02.2022 - Current
COVID Data Entry Specialist
FEMA
05.2021 - 02.2022
Client Success Specialist
Edulog
03.2019 - 04.2021
Cook
Community Medical Center
11.2017 - 03.2019
Cook
Goodman Group/ Village Senior Residence
09.2015 - 09.2017
Cook/cashier
Westside Lanes
08.2014 - 09.2015
Highschool Diploma -
Bigsky Highschool
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