Summary
Portfolio
Skills
Websites
Software
Certification
Accomplishments
Education
Generic
Leah Henao

Leah Henao

Communications Leader
Silver Spring,MD

Summary

You have a mission. I can communicate that mission to your audiences. We're a perfect match... Dynamic communications specialist with experience guiding stakeholder engagement, adoption strategy, and communication campaigns for complex programs, systems, and data portals. Skilled in translating highly technical and regulatory content into compelling, actionable messaging for end users. Experienced in user adoption communications, rollout campaigns, and performance monitoring. Adept at building communication strategies based on real-time system usage data and end-user feedback.

Portfolio

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B2C and B2B Communications
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Compliance Training/Partnership Cooridination
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Storytelling Dr. Sean Boynes
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Social Media Toolkit / Partner Coordination
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50th Celebration Campaign

Skills

Complex System Rollout Communications

End-User Engagement & Adoption Strategy

Data Dashboards & Portals

Internal and External Campaigns

Communications Informed by Usage Analytics

Stakeholder Training & Support Materials

Intranet & Knowledge Base Content

Compliance & Regulatory Messaging

Message Testing & Feedback Loops

Cross-Functional Team Leadership

Software

Tableau Data Dashboards

Sprout Social

GovDelivery

Constant Contact

Salesforce

Excel BI and Pivot Tables

Microsoft Suite

Google Workspace

Canva

Custom Databases and Reports

Certification

Project Management

  • 35 hour-training for PMP certification via Project Management Institute
  • Project Management in Federal Contracting, Management Concepts, 2023
  • Agile 101 for Project Management, Management Concepts, 2019

Leadership

  • Critical Conversations, Management Concepts, 2022
  • Building Strategic Partnerships, Partnership for Public Service, 2016

Health Care

  • Johns Hopkins Medical Office Manager Certificate (Ambulatory Healthcare Management, Human Resources Essentials, Quality and Safety Management, Healthcare Delivery for Medical Practice Managers, Data and Electronic Health Records, Revenue Cycle/Billing/Coding), Johns Hopkins Medicine, Coursera Training, 2025
  • Medical Terminology, Rice University, Coursera Training, 2025

Accomplishments

  • Senior Leader Fellowship Program Graduate (August 2020), U.S. Department of Health and Human Services, Health Resources and Services Administration
  • Bulldog PR Award (Silver), Digital Health Award (Bronze), NAGC Blue Pencil & Gold Screen Award
  • HHS Innovates Award, Granicus Public Awareness Award

Education

Master of Science - Public Health

Temple University
Philadelphia, PA

Bachelor of Arts - Health Administration

Arcadia University
Philadelphia, PA
Leah HenaoCommunications Leader