Leah Henry
El Paso
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Housekeeper
Cap Cove St.Lucia
Cap Estate
03.2024 - 05.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Housekeeper
Royalton Resort St.Lucia
Gros Islet
12.2016 - 06.2019
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Emptied trash receptacles throughout the property.
- Waxed and polished wood furnishings to restore faded appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
General Studies
Anse-La-Raye Primary School
St.LuciaSkills
- Inventory management
- Maintenance reporting
- Supply restocking
- Customer service
- Time management
- Sanitation techniques
- Linen care
- Attention to detail
- Effective communication
- Task prioritization
- Problem solving
- Team collaboration
- Kitchen sanitizing
Timeline
Housekeeper
Cap Cove St.Lucia
03.2024 - 05.2024
Housekeeper
Royalton Resort St.Lucia
12.2016 - 06.2019
General Studies
Anse-La-Raye Primary School
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