Leah Hernandez
Riverside,CA
Summary
Proven leader with extensive experience in community services and program management, notably with the City of Riverside. Excelled in volunteer management and adaptability, enhancing city events and library operations. Demonstrated problem-solving aptitude and effective communication, significantly improving customer service and team collaboration. Certified in CPR/AED, ensuring safety and reliability in all endeavors.
Overview
15
15
years of professional experience
Work History
Community Services Leader
City Of Corona
11.2022 - Current
- Straighten and correct order of library materials using the Dewey Decimal System
- Assist patrons with donations
- Help patrons locate items throughout the library
- Set up for storytime/events
- Assist with room reservations/Set up AV equipment
- Pull holds
- Weeding of library materials
- Open/Close library for after hours events
- Onsite facility tours
- Train new hires
Instructor
City Of Riverside, Ca - City Government
01.2016 - 04.2023
- Plan organize and supervise group activities/programs for children's, youth, senior and adaptive programming
- Budget management for city's programming
- Monitored volunteers
- Actively listened to customers, handled concerns quickly
- Issue, collect and properly maintain city's inventory
- Assisted with planning/decorating for city's yearly events
- Open/Close community centers
- Train new hires
Customer Service Cashier
Alin Party Supply
09.2009 - 05.2010
- Resolved customer complaints/Returns/Refunds
- Answered customers questions about products sold throughout store
- Replenished service desk displays and merchandise racks to maintain appearance of store
- Utilized POS system to handle customer cash and credit card transactions
Education
High School Diploma -
Summit View
Riverside, CASkills
- Volunteer Management
- Adaptability and Flexibility
- Reliability
- Problem-solving abilities
- Time Management
- Effective Communication
- Teamwork and Collaboration
- Organizational Skills
- Multitasking Abilities
- CPR/AED
Timeline
Community Services Leader
City Of Corona
11.2022 - Current
Instructor
City Of Riverside, Ca - City Government
01.2016 - 04.2023
Customer Service Cashier
Alin Party Supply
09.2009 - 05.2010
High School Diploma -
Summit View
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