Leah Hetzel
Brookfield,WI
Summary
Eager student of Sonography always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Dedicated and compassionate, with five years of experience in customer service. Great Multitasker in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Bartender/Restaurant Waiter
Joe Mamas
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Personal House Cleaner
Jack Stewart
11.2018 - Current
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
- Contributed towards creating a welcoming atmosphere for guests and homeowners by maintaining a clean and tidy living environment.
- Offered companionship and kindness to elderly client
- Improved client satisfaction by addressing special requests or concerns promptly, demonstrating excellent communication skills and problem-solving abilities.
Restaurant Server
Ox And Cats Sports Bar And Grill
05.2019 - 06.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting bartenders during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Courtesy Patrol
Menards
06.2021 - 03.2022
- Conducted property inspections for maintenance issues and safety hazards, ensuring prompt resolution of problems.
- Assisted customers with heavy objects
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
Summer Nanny
Myself
05.2019 - 09.2020
- Resolved conflicts between children using effective communication techniques.
- Developed strong rapport with parents, communicating daily updates on their children's progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
- Safeguarded children by closely monitoring all playtime activities both indoors and outdoors.
Education
Currently Studying - Diagnostic Medical Sonography
UW Milwaukee
Milwaukee, WI05.2027
High School Diploma -
Arrowhead High School
Hartland, WI05.2022
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Clear and effective communication
- Team player attitude
- Cleanliness and hygiene
- Cash Register Operation
- Memory retention
- Emotionally supportive
Timeline
Bartender/Restaurant Waiter
Joe Mamas
06.2023 - Current
Courtesy Patrol
Menards
06.2021 - 03.2022
Restaurant Server
Ox And Cats Sports Bar And Grill
05.2019 - 06.2023
Summer Nanny
Myself
05.2019 - 09.2020
Personal House Cleaner
Jack Stewart
11.2018 - Current
Currently Studying - Diagnostic Medical Sonography
UW Milwaukee
High School Diploma -
Arrowhead High School
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