Leah Hilliard
Pensacola
Summary
Dynamic Cardiac Device Technician at Baptist Health Care with expertise in device troubleshooting and remote monitoring. Proven ability to educate patients and families while ensuring HIPAA compliance. Strong communicator and team collaborator, adept at managing urgent issues and enhancing team performance through effective problem-solving and adaptive learning.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cardiac Device Technician
Baptist Health Care
Pensacola
05.2022 - Current
- Assisting in creating daily assignments for Remote Team, guiding team in triaging reports for urgent issues, as well as notifying a nurse in a timely manner. Assisting in setting up team education. Staying up to date with evolving technology.
- Completing remote monitoring transfers, educating patients & family with home monitoring. Analyzing device malfunctions & EGMs.
- Scheduling appointments, billing remote associated charges
- Complies with HIPAA & HPI standards. Correspondence with team members, outside SNF, assisted living, Hospice, VA, & other health care facilities.
Medical Assistant
Baptist Health Care
Pensacola
06.2017 - 05.2022
- Obtaining vital signs, rooming patients, medical histories, and patient information. Submitting and reviewing medications.
- Scheduled appointments, prepared patient charts, communicated test and lab results, performed EKGs, and facilitated orders and referrals to streamline physician workflow.
Medical Assistant
Concentra
Pensacola
05.2015 - 05.2017
- Prepare patients for examinations and procedures.
- Record vital signs, medical histories, and patient information
- Collect and prepare laboratory specimens
- Administer medications and injections as directed by healthcare providers
- Perform basic laboratory tests and diagnostic procedures
- Schedule patient appointments
- Ensure compliance with patient privacy regulations
Medical Assistant
Baptist Medical Group
Pensacola
02.2014 - 05.2015
- Prepare patients for examinations & procedures.
- Record vital signs, medical histories, and patient information.
- Schedule patient appointments
- Answer phone calls and respond to patient inquiries
Relief Medical Assistant
Lakeview Center Inc
Pensacola
01.2013 - 02.2014
- Entered patient information into Electronic Health Records, assisted in patient care, obtained patient vital signs
Office Assistant
Spanish Trail Lumber
Marianna
04.2007 - 08.2009
- Answer phone calls, emails, and greet visitors professionally
- Prepare invoices, purchase orders, delivery notes, and other paperwork.
- Prepare reports and assist management with administrative tasks, including accounts payable.
Key Holder
Movie Gallery
Marianna
07.2006 - 04.2007
- Assisted with opening and closing procedures and followed company policies.
- Resolved customer concerns in a professional and courteous manner.
- Greeted customers and assisted with movie and video game rentals and purchases.
- Processed rentals, returns, exchanges, and sales using the point-of-sale (POS) system.
- Answered customer questions and made recommendations based on customer preferences.
- Stocked shelves and organized DVDs, Blu-rays, and video games according to store standards.
- Verified customer memberships and managed rental accounts.
- Handled cash, credit card, and other payment transactions accurately.
- Maintained inventory and assisted with receiving and pricing new merchandise.
- Ensured the store remained clean, organized, and visually appealing.
Office Assistant
Tommy's Auto Glass
Marianna
07.2006 - 04.2007
- Managed incoming phone calls, emails, and customer inquiries to provide timely support
- Schedule and confirm auto glass repair and replacement appointments
- Verified customer insurance coverage and facilitated insurance claims for a smoother process
- Prepared accurate estimates, invoices, and work orders to ensure transparent billing
- Coordinate with technicians regarding schedules, parts, and job status.
- Maintain a clean and organized office environment.
- Executed various administrative tasks to support office operations
Education
High School Diploma -
Cottondale High School
Cottondale, FLDiploma - Medical Assistant
Virginia College
Pensacola, FLSkills
- Device troubleshooting
- Remote monitoring
- Electronic Health Records
- Drug screens
- Vital signs
- CPR
- Injection administration
- Patient education
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Adaptive learning
- Attention to detail
- Work Planning and Prioritization
- HIPAA compliance
Certification
- Registered Medical Assistant
- CPR Certification
Groups
American Medical Technologists, 11/2012-Present
Timeline
Cardiac Device Technician
Baptist Health Care
05.2022 - Current
Medical Assistant
Baptist Health Care
06.2017 - 05.2022
Medical Assistant
Concentra
05.2015 - 05.2017
Medical Assistant
Baptist Medical Group
02.2014 - 05.2015
Relief Medical Assistant
Lakeview Center Inc
01.2013 - 02.2014
Office Assistant
Spanish Trail Lumber
04.2007 - 08.2009
Key Holder
Movie Gallery
07.2006 - 04.2007
Office Assistant
Tommy's Auto Glass
07.2006 - 04.2007
High School Diploma -
Cottondale High School
Diploma - Medical Assistant
Virginia College