Leah Hobelman

General Manager of Operations

Software Bisque, Inc.

01.1997 - Current

Direct operations including production, warehouse and front office processes; also respond to outstanding customer or vendor issues as they arise
Called on often to troubleshoot complex and escalated matters reported by junior team members, using problem solving and project assistance talents; take care of this with the Department Manager, Owner, Direct Supervisor and Team Lead
Prepare and finalize closing cash and credit card transactions each day, balancing so the next day’s transactions start in the most accurate, efficient manner possible
Process more than 70 inbound and outbound calls daily from vendors and clients, guiding callers to reference portions of the company website for information and helping them resolve password reset matters
Also provide callers with balances and aid them in navigating sections of the website
Engage in account maintenance regularly, completing this task within the plans to ensure the company remains profitable
Offer customers and vendors alike personal data including account balances, transactions and histories
Respond readily to escalated client concerns across distribution channels, resolving using sound judgment, accountability, and task delegation best practices
Track staff members’ progress to maintain their sense of accountability, maintain effective workflows and confirm task completion
Handle clerical tasks such as coordinating the calendar of the company CEO, along with keeping accounting records for both S Corporation and LLC
Meticulously organize travel logistics for staff and owners of the company
Also process weekly payroll and submit payroll tax returns and sales reports on monthly, quarterly and annual bases
In addition, perform weekly, monthly, quarterly, and yearly financial reports, inclusive of audit procedures.
Established standard operating procedures that enhanced employee performance.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Assisted in recruiting, hiring and training of team members.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Reduced lead times through careful planning.
Managed purchasing, sales, marketing and customer account operations efficiently.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.