Leah Hockett
Mortgage Consultant
Mount Pleasant,SC
Summary
Dedicated Mortgage professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly skilled with expertise in processing, analyzing, auditing and finance/banking. Knowledgeable and excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Loan Officer Assistant
Movement Mortgage
Mount Pleasant, South Carolina
08.2022 - Current
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Checked applicant credit, personal references and employment histories.
Mortgage Consultant
Guaranteed Rate
Florence, SC
06.2018 - 06.2022
- Oversaw sales and underwriting processes of mortgage lending office
- Reviewed loan files in Encompass and updated to match current standards
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
- Implemented sales strategies that established relationships with realtors and CPA's
- Monitored pipelines to track and log status of loans
- Proactively identified solutions for customers experiencing credit issues
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Loan Processor
Finance of America
Mount Pleasant, SC
07.2015 - 06.2018
- Help clients fill out applications and compile financial information
- Submit applications to several institutions
- Talk with lending institutions to find ideal rates
- Track client information in a customer relationship management (CRM) program
- Set up and completed loan submission packages
- Evaluated approvals against established bank and government lending standards
- Received ongoing, comprehensive training on home loan products and mortgage process
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Prepared file for final clear-to-close by branch management
- Handled any conditions sent from underwriting departments
- Completed denial and cancellation procedures on applicable files
- Communicated with originator and applicant concerning progress of loan file.
CSSR
Wells Fargo
Florence, SC
07.2014 - 07.2015
- Provides prompt quality customer service along with support to Bankers and store management
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance
- Oversaw safety of guests, employees and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Change Management Analyst
Caliber Home Loans
Florence, SC
06.2013 - 08.2014
- Managed training regarding staff development, change management, and technical operations and controls.
- Led change management and business strategy development to reduce losses and increase revenue.
- Mitigated risks by leading and auditing international subsidiaries and operational processes.
- Worked with cross-functional teams to achieve goals.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
Senior Operation Specialist
JP Morgan Chase
Florence, SC
04.2004 - 06.2013
- Managed adjustment cases to expedite swift closure and met resolution targets
- Quality
- Assurance Team Lead for FHLMC, FHA and Securities investors
- NACA Event to assist with modification process
- Experience in Bankruptcy, Litigation, Remediation, Foreclosure and
- Mediation Default Files
- Familiar with BPO, RVM, AVM, HSSN, CBR and ZC Sterling Taxing service
- Processing tax payments through Wire transfers
- Linked cases or indicated specific information in audit line on computer systems
- Maintained required records of daily transactions
- Adhered to standard and departmental operating procedures and regulations.
Tax Processor
Washington Mutual
Florence, SC
04.2004 - 11.2008
- ZC Sterling Taxing service
- Processing tax payments through Wire transfers
- Linked cases or indicated specific information in audit line on computer systems
- Maintained required records of daily transactions
- Adhered to standard and departmental operating procedures and regulations.
Education
High School Diploma -
Lake City High School
06-1989
BBA - Business Management
Centura Online College
Chesapeake, VASome College (No Degree) - Accounting Technology And Bookkeeping
American Institute of Professional Bookkeepers
Rockville, MDSkills
- Business Development
- Mortgage Loan Processor
- Banking
- Financial services
- Sales expertise
- FHA/VA/USDA/Conventional/Bond loan
- Bankruptcy processes
- Loan Servicing
- Analysis and Auditing
- Customer Service
- Loss Mitigation
- Client Services
Certification
Notary Public-SC Secretary of State
Timeline
Licensed Loan Officer Assistant
Movement Mortgage
08.2022 - Current
Mortgage Consultant
Guaranteed Rate
06.2018 - 06.2022
Loan Processor
Finance of America
07.2015 - 06.2018
CSSR
Wells Fargo
07.2014 - 07.2015
Change Management Analyst
Caliber Home Loans
06.2013 - 08.2014
Senior Operation Specialist
JP Morgan Chase
04.2004 - 06.2013
Tax Processor
Washington Mutual
04.2004 - 11.2008
High School Diploma -
Lake City High School
BBA - Business Management
Centura Online College
Some College (No Degree) - Accounting Technology And Bookkeeping
American Institute of Professional Bookkeepers