Leah Holland

Work History

Custodian

The vanguard school

08.2022 - Current

Clean all assigned areas daily to include sanitizing bathroom, restocking bathroom supplies, vacuuming and cleaning carpets, clean and maintain tiled floors, dust all room surfaces, collect and dispose of trash, and clean all glass surfaces
Maintain playground and playground equipment (elementary only)
Maintain and monitor supply room and deliver supplies as directed
On snow days, assist in cleaning and salting of sidewalks
When special events are held at the assigned facility, complete extra cleaning before and after each event and assist with any set up or breakdown of equipment
Report to work in appropriate work attire as directed and maintaining proper grooming
Complete minor maintenance repairs or grounds-keeping tasks in school buildings as assigned
Positively represents the school and its mission to each students, parents, colleagues, and the general public
Ability to work cooperatively with school staff and administration
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
Checked in and stocked inventory throughout facility
Followed safety protocols and safe use of protective gear to prevent injury to self and others
Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
Replaced and refilled paper towel and toilet paper dispensers for users convenience
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
Identified repair needs and major maintenance concerns, and escalated issues to management
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors

SCHOOL BUS DRIVER

HARRISON SCHOOL DISTRICT, Colo

10.2021 - 02.2023

Transport passengers' home to school, school to school, and school to home in a safe and timely manner in all weather conditions
Performs required pre-inspection of the school transportation vehicle to ensure its safety and compliance with state and federal regulations
Complete route and trip documentation, including daily reports, incident reports, emergency reports, misconduct reports, and detailed instructions for routes
Educate students on bus rules
Enforce school district policy regarding student discipline
Establish and maintain good student relations
Report to proper school administrators' issues requiring student discipline and parent notification.
Transport children daily and Safely
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
Transported passengers safely along prescribed routes according to tight schedules
Communicated information to parents to promote good communication and transparency
Developed positive relationships with students, faculty and parents to support continuous rapport and communication
Obeyed federal, Colorado and local traffic laws and regulations to enable safe transportation outcomes for participants
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs
Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution
Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting
Drafted and submitted reports detailing trips, fuel, mileage, and hours
Created and enforced bus rules and kept expectations posted
Drove bus along assigned route, picking up students
Enforced student behavior policies and responded to student emergencies
Taught students first-aid and emergency protocols in case of emergency
Kept up to date on local, state and federal regulations related to school bus operations
Identified and reported mechanical problems and safety hazards
Inspected and serviced buses on regular basis
Completed logbooks, incident reports and other daily paperwork
Executed proper and timely loading and unloading of passengers

PENRAD IMAGING, Colo Spgs

05.2020 - 03.2021

COLLECTIONS & BILLING
Working my daily spreadsheet and notating 200 accounts that were not paid to send to collection company
Reconcile collection list then upload list and to send to CSC collection agency
Assist Front Desk reception during lunch and breaks
Work Clearinghouse rejects daily
Answer patient phone calls
Mail correspondence to patients regarding collections process
Contact other internal departments to inquire about patient procedures
Contact insurance companies to verify status.
Cultivated interpersonal skills by building positive relationships with others
Excellent communication skills, both verbal and written
Demonstrated strong organizational and time management skills while managing multiple projects
Demonstrated respect, friendliness and willingness to help wherever needed
Identified issues, analyzed information and provided solutions to problems
Worked well in team setting, providing support and guidance
Proved successful working within tight deadlines and fast-paced environment
Self-motivated, with strong sense of personal responsibility
Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated high level of initiative and creativity while tackling difficult tasks

MEDICAL BILLING SPECIALIST

EL PASO COUNTY PUBLIC HEALTH, COLO SPGS

07.2019 - 04.2020

Collects and enters medical claim information into electronic health record system modules
Follows up with insurance companies and patients to ensure correct and accurate payment of services
Tracks managed care authorizations and limits of coverage
Assists with enrolling new clients and verifying insurance coverage
Obtains necessary pre-authorizations and ensures proper documentation and filing of authorizations
Utilizes ICD 10 diagnosis and CPT treatment codes as well as traditional coding references
Inputs information necessary for insurance claims and ensures claim information is complete and accurate
Submits insurance claims to clearinghouse or individual insurance companies electronically or via paper CMS-1500 form
Submits claims to all forms of insurance and follows up with insurance carriers on unpaid or rejected claims within required timeframes
Leads the revenue cycle management process including, but not limited to: insurance verification; claims submission; claims management; and reporting
Researches and resolves client billing problems or issues
Documents payment records and issues as they occur
Answers patient questions on patient responsible portions, copays, deductibles, write-off's, etc
Resolves patient complaints or explains why certain services are not covered
Processes and follows up on payer denials, consulting with the patient and/or his or her family as needed
Posts payments within required timeframes and updates ledger in electronic health record
Follows up with insurance company on unpaid or rejected claims
Resolves issues and re-submits claims
Prepares appeal letters to insurance carrier when not in agreement with claim denial
Collects necessary information to accompany appeal
Prepares patient statements for charges not covered by insurance
Ensures statements are mailed on a regular basis as determined by the programs
Follows up on unpaid statements at regular intervals
Works with patients and the Finance Department to coordinate payments that patients file directly with their insurance company
May work with patients to establish payment plan for past due accounts in accordance with provider policies
May perform "soft collections" for patient past due accounts
Submits delinquent or past due accounts to a collections agency and provides necessary information to collection agencies for delinquent or past due accounts
For patients with coverage by more than one insurer, prepares and submits secondary claims after processing by primary insurer
Follows HIPAA guidelines in handling patient information
Creates insurance or patient aging reports using medical practice billing software to identify unpaid insurance claims or patient accounts
Tracks managed care authorizations and limits to coverage
Participates in departmental emergency planning and response activities
Promotes public health within the community
Takes personal responsibility to provide exceptional customer service in order to promote and maintain a positive Public Health image, constructive working environment, and foster pride and professionalism in the workplace and community
Performs other duties as required.

BUSINESS OFFICE ASSOCIATE/DENIALS REP/INSURANCE COLLECTIONS/GENERAL CLAIMS MGMNT

ARTHRITIS ASSOCIATES OF COLORADO, SPRINGS

COLO

09.2016 - 06.2019

Handle all claim denials for all 5 physicians and contact perspective insurance payors
Appeal any and all first and second level claim denials as necessary, and if further action is required then corroborate with physician to initiate a peer-to-peer review
Follow-Up with aging report and work as a daily task, maintaining quality standards of timely filing
Contact patients as necessary to educate or announce of any claim issues and ensure their support if needed
Contact and network with any mutual patient physician office to ensure authorizations or referrals are befitting and credible
Work in constant communication with office employees so as to facilitate uniform claims processing and while adhering with appropriate state mandates
Continuing education of CMS guidelines and updates peak view behavioral health- Colo Springs
Routed business correspondence, documents, and messages to correct departments and staff members
Drafted professional memos, letters, and marketing copy to support business objectives and growth
Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
Prepared mail and packages for shipment, pickup, and courier services to expedite delivery
Responded to inquiries from callers seeking information
Engaged with customers to build business relationships
Enhanced customer experience using all omnichannel offerings
Devised and implemented processes and procedures to streamline operations
Developed and updated tracking spreadsheets for process monitoring and reporting
Maintained database systems to track and analyze operational data
Gathered, organized and input information into digital database

Business Office Associate

COLO SPGS

01.2013 - 07.2015

Collection follow up to ensure claims are paid in a timely manner in accordance with contract terms, review Remittance Advice/Explanation of Benefit codes, submit corrected claims, prepare claim appeals and reconsiderations, process medical records, identify payor trends affecting payment and research Medicare denial/reject issues
Perform daily medical billing (UB-04 and professional claims) in a high-volume health care environment to include primary, secondary, tertiary, and patient billing for multiple levels of care
Ensure timely and accurate charge submission, combine claims as required by 72-hour rule, verification of charges/units for unbundled billing requirements specific to Medicare regulations
Patient account support to include analysis of patient responsibility, accuracy of patient billing statements, account audits, and accepting credit card payments telephonically
Cash posting and deposit reconciliation, review accounts for correct contractual allowance, verify accurate insurance payment and identify overpayments/underpayments, assure payments are posted to correct financial class/general ledger accounts memorial health system –

Billing Clerk PFS/Patient Account Analyst

05.2007 - 01.2013

Knowledge of Medicaid, managed care, and commercial insurance billing requirements
Medical billing in a medical/surgical health care environment to include primary, secondary, and tertiary insurances
Account follow up, insurance payments and collecting on accounts in a timely manner
Claim appeals, corrected claims and prepare claim denials for review
Coordinate exceptions and resolve contract issues with appropriate personnel

Billing Specialist

Cedar, COLO SPGS

11.2005 - 05.2007

Perform medical billing in a high-volume health care environment for all levels of care including inpatient, outpatient, day treatment, and professional billing
Remain up to date with all insurance requirements, including Medicare/CMS guidelines, managed care plans, Colorado Medicaid and managed Medicaid guidelines, and insurance-specific portals for direct claim entry
Appropriately and correctly identify errors and re-filed denied/rejected claims with corrections
Complete claim appeals/reconsiderations defined by insurance-specific requirements
Maintain good working relationships and communication with insurance companies

Transaction Examiner II

EL paso county motor vehicle, SPGS

COLO

05.1997 - 11.2005

Process titles, file liens, issue moving permits, collect taxes and fees, cashiering, process title batches
Maintain highly technical working knowledge of relevant laws, regulations, policies, standards and procedures
Maintain working knowledge of new and ever-changing laws and state mandates to assist customers as necessary
Managed over 50 customers per day.

Summary

Overview

Work History

Custodian

SCHOOL BUS DRIVER

MEDICAL BILLING SPECIALIST

BUSINESS OFFICE ASSOCIATE/DENIALS REP/INSURANCE COLLECTIONS/GENERAL CLAIMS MGMNT

Business Office Associate

Billing Clerk PFS/Patient Account Analyst

Billing Specialist

Transaction Examiner II

Education

High School Diploma -

Skills

Work Availability

Timeline

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