Leah Howard
Greenville,SC
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Extensive experience at Clemson University, progressing from Welcome Center Attendant to Recreation Manager. Recent graduate with a Bachelor's in Marketing and a Minor in Psychology, equipped with practical knowledge and leadership abilities.
Overview
3
3
years of professional experience
Work History
Territory Sales Manager
Globe Life Family Heritage
Greenville, SC
08.2025 - Current
- Managed sales operations across multiple territories
- Developed and maintained strong client relationships
- Conducted market research to identify new opportunities
- Implemented strategic sales plans for revenue growth
- Created and managed relationships with key customers in the region.
- Developed and implemented sales plans to achieve regional goals.
- Engaged in cold calling activities to generate leads for potential new customers.
- Assisted customers with product selection based on their individual needs.
- Conducted market research to identify new business opportunities within the territory.
- Presented products and services to prospective customers.
Hostess
Tupelo Honey Cafe
Greenville, SC
05.2024 - Current
- Greeted and welcomed guests upon arrival, creating a positive first impression.
- Managed reservations and seating arrangements to optimize guest flow and comfort.
- Assisted servers by communicating special requests and ensuring timely service.
- Maintained cleanliness of the host area, ensuring an inviting atmosphere for guests.
- Provided menus and informed guests about daily specials and promotions.
- Coordinated with kitchen staff to ensure accurate order delivery and guest satisfaction.
- Handled guest inquiries and concerns promptly to enhance overall dining experience.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server
Tupelo Honey Cafe
Greenville, SC
04.2025 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated food and beverage orders with kitchen staff efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale system.
- Managed multiple tables while ensuring timely service for all guests.
- Handled customer inquiries and resolved issues promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Recreation Manager
Clemson University Campus Recreation
Clemson, SC
07.2023 - 11.2023
- Trained and supervised student staff in customer service and safety protocols.
- Evaluated participant feedback to enhance future recreational offerings and services.
- Collaborated with university departments to host joint events and initiatives.
- Ensured compliance with safety standards in all recreational activities and facilities.
- Conducted regular safety inspections of facilities and equipment.
- Managed staff scheduling, training, performance evaluations, and disciplinary actions.
- Provided customer service by responding to inquiries from participants in a timely manner.
- Oversaw daily operations and maintenance of recreation facilities.
- Built and established lasting relationships using encouragement and personal support.
Operations Assistant
Clemson University Campus Recreation
Clemson, SC
01.2023 - 07.2023
- Supported daily operations for recreation programs and services
- Coordinated equipment setup for various recreational activities
- Maintained accurate records of equipment inventory
- Provided customer service to students and faculty members
- Managed communication between departments for operational tasks
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Organized and filed important company documents, spreadsheets and reports.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Ensured that all safety protocols were followed during day-to-day operations.
Welcome Center Attendant
Clemson University Campus Recreation
Clemson, SC
04.2022 - 11.2022
- Greeted and assisted visitors entering the recreation center.
- Provided information about facilities and programs available on campus.
- Maintained cleanliness and organization within the welcome area.
- Monitored facility access, ensuring safety protocols were followed.
- Handled inquiries via phone and in-person with professionalism.
- Collaborated with team members to enhance visitor experience.
- Processed payments accurately using cash registers or point-of-sale systems.
- Responded to customer inquiries regarding programs, services, and events taking place at the center.
- Enforced rules and regulations established by management pertaining to behavior of visitors while inside the facility.
Education
Bachelor of Science - Marketing
Clemson University
Clemson, SC05-2025
Skills
- Customer service
- Social media marketing
- Market research
- Guest relations
- Multitasking and organization
- Sales techniques
Affiliations
- Was a part of Gamma Phi Beta Sorority while attending Clemson University and held the position of Internal Social Chair Assistant for a semester
References
References available upon request.
Timeline
Territory Sales Manager
Globe Life Family Heritage
08.2025 - Current
Server
Tupelo Honey Cafe
04.2025 - 09.2025
Hostess
Tupelo Honey Cafe
05.2024 - Current
Recreation Manager
Clemson University Campus Recreation
07.2023 - 11.2023
Operations Assistant
Clemson University Campus Recreation
01.2023 - 07.2023
Welcome Center Attendant
Clemson University Campus Recreation
04.2022 - 11.2022
Bachelor of Science - Marketing
Clemson University
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