Leah Howley
Merchantville,NJ
Summary
Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Overview
5
5
years of professional experience
Work History
Head of Operations and Sales
Beachkrew Apparel Brand
05.2023 - 11.2025
- Developed and implemented operational strategies to enhance workflow efficiency across multiple departments.
- Led cross-functional teams to drive sales initiatives and improve overall revenue performance.
- Managed supplier relationships to ensure timely delivery of products and maintain quality standards.
- Monitored sales performance metrics to identify trends and inform strategic decision-making.
- Facilitated training programs to enhance team skills and improve employee engagement.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Waitress
Mulligans Bar & Grill
11.2021 - 02.2023
- Provided attentive service to guests, ensuring satisfaction with food and beverage selections.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints efficiently, enhancing overall dining experience.
Sales Intern
Beachkrew Apparel Brand
05.2022 - 08.2022
- Conducted market research to identify customer trends and preferences for new product development.
- Assisted in lead generation efforts through targeted outreach and follow-up communications.
- Provided administrative support by organizing sales materials and maintaining up-to-date records.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
Waitress
Crab Trap Restaurant
05.2021 - 08.2021
- Prepared tables and dining areas for service, creating a welcoming atmosphere.
- Suggested menu items based on customer preferences, increasing sales of specials.
- Facilitated communication between customers and kitchen, clarifying special requests.
- Delivered food and drinks promptly, maintaining high service standards.
Education
Bachelor of Arts - Sociology
University of Delaware
Newark, Delaware, DE05-2023
GED -
Haddon Township High School
Haddon Township 06-2019
Skills
- Organizational development
- Workforce planning
- Cross-functional coordination
- Teamwork and collaboration
- Organizational structuring
- Relationship building
- Customer service
- Effective leader
Timeline
Head of Operations and Sales
Beachkrew Apparel Brand
05.2023 - 11.2025
Sales Intern
Beachkrew Apparel Brand
05.2022 - 08.2022
Waitress
Mulligans Bar & Grill
11.2021 - 02.2023
Waitress
Crab Trap Restaurant
05.2021 - 08.2021
Bachelor of Arts - Sociology
University of Delaware
GED -
Haddon Township High School