Leah Huettl
Deer Park
Summary
Healthcare operations leader with expertise in clinic management, strategic planning, and team development. Proven ability to optimize workflows, enhance patient access, and drive revenue growth. Skilled in financial oversight, operational efficiency, and cross-functional collaboration. Committed to integrity, professionalism, and patient-centered care, while fostering high-performing teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Urgent Care & Primary Care Clinic Manager
MultiCare Health
Spokane
01.2024 - Current
- Managed a team of 50 direct reports across two clinics, overseeing both clinical and clerical staff.
- Project management for remodel and furniture purchasing.
- Collaborated with the Clinic Site Medical Manager for seamless provider oversight.
- Conducted audits of department budgets, performance evaluations, and provided strategic insights.
- Actively facilitated staff meetings and safety huddles, fostering a collaborative and safe environment.
- Led training and development initiatives for clinical and clerical staff.
- Played a key role in hiring and onboarding physicians and advanced practice providers (APPs).
- Focused on clinic operations, optimizing scheduling, access to care, and provider panel management.
- Contributed to clinic service expansion and employee events.
Website Manager
PineCrest Construction LLC
Spokane Valley
01.2020 - Current
- Increased website views by 27%, driving business growth and brand awareness.
- Managed customer reviews and relations, ensuring a positive brand image.
- Collaborated with the sales team on new branding initiatives and content creation.
- Led social media campaigns, particularly on Facebook, increasing engagement and sales performance.
Access Center Manager
MultiCare
Spokane
01.2021 - 12.2023
- Managed two teams—Primary Care and Population Health—comprising 25 direct reports (onsite and remote).
- Fostered a collaborative team environment through training, recognition, and performance evaluations.
- Worked closely with Human Potential to address policy-related performance issues.
- Conducted one-on-one performance reviews and set goals with each team member.
- Presented to leadership and executive teams, supporting employee retention and job satisfaction.
- Acted as a liaison between the Access Center and Primary/Specialty care clinics, driving change initiatives.
- Achieved a significant milestone by increasing Medicare Annual Wellness exam completion from 55% to 87%, generating over $820K in revenue for MultiCare Primary Care.
- Contributed to the strategic growth and performance of the Access Center and the organization.
Access Center Team Lead
MultiCare Health
Spokane
11.2018 - 12.2020
- Managed scheduling for over 100 family medicine and pediatric providers across 17 clinics.
- Achieved internal and external quality goals through provider preference sheets and efficient scheduling.
- Created an optimal working environment for knowledge sharing and team training.
- Actively coached and monitored team performance, ensuring minimal scheduling errors and quick issue resolution.
Clinic Receptionist & Scheduler
MultiCare Health
Liberty Lake
03.2017 - 11.2018
- Managed patient registration, appointment scheduling, and insurance verification.
- Ensured HIPAA compliance and maintained communication between front and back office staff.
- Conducted the release of information tasks and ensured timely patient check-in.
Education
Undergraduate Certificate - Human Resources Management
University of Phoenix
Tempe, AZ01-2020
High School Diploma -
Central Valley High School
Spokane Valley01-2012
Skills
- Administrative Management
- Healthcare Billing Expertise
- Digital Marketing
- Logistics Coordination
- Workforce Development
- Healthcare Management
- Talent Acquisition
- Strategic Space Planning
- Event Coordination
- Records Management
- Technical Problem Solving
- Calendar Management Skills
Accomplishments
- 99th in the nation for Local Leadership results in SCORE Survey (Safe & Reliable) completed by Employees (2023)
- 97th in the nation for Local Leadership results in SCORE Survey (Safe & Reliable) completed by Employees (2022)
Certification
- HRO (Highly Reliable Organization) Trainer Certification
References
References available upon request.
Timeline
Urgent Care & Primary Care Clinic Manager
MultiCare Health
01.2024 - Current
Access Center Manager
MultiCare
01.2021 - 12.2023
Website Manager
PineCrest Construction LLC
01.2020 - Current
Access Center Team Lead
MultiCare Health
11.2018 - 12.2020
Clinic Receptionist & Scheduler
MultiCare Health
03.2017 - 11.2018
Undergraduate Certificate - Human Resources Management
University of Phoenix
High School Diploma -
Central Valley High School
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