Leah Hunt
League City,TX
Summary
Versatile and results-driven professional with a strong background in operations, sales, customer experience, and administrative support. Skilled in conflict resolution, data management, and financial oversight, with experience in keyholding, hiring, and process optimization. Adept at driving sales, enhancing customer satisfaction, and streamlining workflows to improve efficiency and business success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Veracity Insurance Solutions
08.2024 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintain accurate records to ensure thorough follow-ups and issue resolution.
- Leverage deep product knowledge to provide tailored recommendations.
- Address customer inquiries efficiently, enhancing satisfaction and retention.
Operations Lead, Senior Sales Specialist, and Sales Specialist
REI
09.2021 - Current
- Managed store operations, including keyholding, hiring, scheduling, and expense reporting.
- Drove sales growth through strategic merchandising and customer engagement.
- Oversaw supply orders, customer relations, and employee benefits support.
- Ensured financial accuracy through daily till balancing, safe fund management, and bank deposits.
- Organized events to promote diversity and inclusion initiatives.
Administrative Assistant
Custom Shutters
08.2020 - 09.2021
- Coordinated projects, prepared bids and estimates, and managed AR & AP using QuickBooks.
- Maintained timekeeping records and streamlined supply ordering and database management.
Leasing Consultant
Trails at Eldridge Parkway
01.2020 - 08.2020
- Secured leases through engaging property tours and social media promotions.
- Ensured apartments were move-in ready and scheduled necessary maintenance.
- Conducted market research to maintain competitive rental rates.
Administrative Assistant
Crescent Electric/Industrial I&E
08.2017 - 05.2019
- Managed timekeeping, expense tracking, and AR & AP in QuickBooks.
- Handled dispatch and emergency on-call coordination.
- Led onboarding processes and database management.
- Recovered over $50,000 in rental equipment assets.
On-Premise Sales Representative
Southern Glazers Wine & Spirits
01.2017 - 08.2017
- Managed Midtown Houston’s highest-performing accounts.
- Secured new accounts, including the Museum of Fine Arts.
- Promoted brands through social media marketing and event execution.
- Certified Level 1 Sommelier; curated menus and conducted brand training for account staff.
Fine Dining Server/Bartender
Rudy & Paco Restaurant/Club 21
12.2013 - 12.2016
- Managed inventory and liquor orders; developed a staff training manual.
- Innovated cocktails and provided wine & food pairing education.
- Contributed to the restaurant’s recognition as a Top 100 OpenTable dining experience.
- Specialized in banquet and large-party service.
Server
Willie G's Restaurant
01.2013 - 12.2013
- Delivered upscale dining service and promoted featured menu items.
- Provided large-party service and ensured exceptional guest experiences.
Education
Dual Bachelor's Degree Program - Psychology & Graphic Design, GPA 3.8
University of Houston Clear Lake
Houston, TX05-2026
Associate of Arts - English, 3.7 GPA
College of The Mainland
La Marque, TX05.2019
Partial Coursework - Marine Biology, Diving Equipment And Technologies
Texas A&M University
College Station, TX12-2014
Skills
- Customer Conflict Resolution Specialist
- Solution-Oriented Thinking
- Product Expertise
- Effective Communication
- Meticulous Record Keeping
- Engaged Learning and Commitment to Growth
Timeline
Customer Service Representative
Veracity Insurance Solutions
08.2024 - Current
Operations Lead, Senior Sales Specialist, and Sales Specialist
REI
09.2021 - Current
Administrative Assistant
Custom Shutters
08.2020 - 09.2021
Leasing Consultant
Trails at Eldridge Parkway
01.2020 - 08.2020
Administrative Assistant
Crescent Electric/Industrial I&E
08.2017 - 05.2019
On-Premise Sales Representative
Southern Glazers Wine & Spirits
01.2017 - 08.2017
Fine Dining Server/Bartender
Rudy & Paco Restaurant/Club 21
12.2013 - 12.2016
Server
Willie G's Restaurant
01.2013 - 12.2013
Dual Bachelor's Degree Program - Psychology & Graphic Design, GPA 3.8
University of Houston Clear Lake
Associate of Arts - English, 3.7 GPA
College of The Mainland
Partial Coursework - Marine Biology, Diving Equipment And Technologies
Texas A&M University
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