- Netsuiite
LEAH HUNTER
Director Of Business Systems And Applications
Houston,TX
Summary
Multi-tasking candidate well-known for successfully taking projects from beginning stages to completion with a keen eye for improving efficiency and increasing value of the applications and business systems. Polished and professional offering proficiency in enterprise applications and integrations. Commended for consistently meeting new technical challenges and finding solutions to satisfy the needs of the business.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Director of Business Systems & Applications
Marsden Services, LLC
02.2022 - 06.2022
- Lead the IT Business Systems function for assigned business function(s) and is the accountable point person within IT for the Business Systems in that function
- Lead the support function for all assigned IT for the Business Systems
- Lead a mix of internal and external personnel across multiple locations and ensure the work being performed aligns with the highest priorities
- Ensure effective partnership with their business function counterparts, to plan and execute new initiatives and provide responsive support for all existing systems
- Bring expertise as a trusted advisor to the business in understanding the needs and systems in the assigned business functions, and to proactively bring ideas and improvements
- Jointly plan and prioritize all application work with the business
- Lead and manage the team to provide business systems project delivery/implementation, enhancements, and application support
- Ensure the applications within the portfolio are highly available, current, compliant, and performing well
- Responsibility for the overall planning and budget aligned to the portfolio
- Participation in vendor contracts and implementation SOWs
- Ensure the contract (modules/licensing) and SOW activities aligns to the expectation of the software or service
- Build effective partnerships across assigned business function(s) to plan, deliver and support our business systems and our growth strategy
- Partner with Enterprise Architecture to establish current state and future state application architecture
- Partner with Enterprise Data and Integration for application-to-application data movement, and to align on reporting done within the applications versus reporting done through a data warehouse
- Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs
- Provide technical support to other departments as needed.
- Led and assisted technical upgrade projects for the business by working and coordinating with third parties developers for integrations.
Managing Consultant
Chaucer
Houston , TX
07.2021 - 02.2022
- Creating and managing the agreed PMO artifacts and deliverables (risks, issues, dependencies, plans and schedules)
- Creating visually engaging progress reports and updates that work with a variety of stakeholder groups
- Running planning, risk, issues and dependency workshops
- Supporting the Project / Program Manager, run the governance of the project, program, or Portfolio
- Building strong relationships across project teams
- Helping clients understand how the PMO unlocks the real value and benefits of their transformation programs., 281) 785-2386
- Leah.e.hunter@gmail.com
- Created pricing and costing tools to optimize prospective project pricing for maximum gross profit margin
- Relayed technical information from multiple teams to the client’s executive steering committee for clear and concise project reporting
- Developed and implemented strategic plans and processes for qualifying leads and improving the customer management experience to optimize overall practice gross margin
- Implemented practice-wide project management methodologies, including project charter development, client management, and quality assurance planning
- Developed methodologies to optimize project management plan development, project budget definition, and project risk identification
- Performed information technology-focused project management activities, including planning and coordination of implementations of new features and patches of client information systems
- Regularly presented project status and key project milestones with C-level executives and other key stakeholders
- Developed future-state roadmaps to implement solutions based on business cases and identified observations and gaps in customer processes
- Interacted with clients to define and understand long-term goals and strategies.
- Recruited, interviewed and hired employees offering wealth of skill and talent to team.
- Mentored and supported 11 junior consultants to create strong workplace culture.
Senior Consultant
BDO USA, LLP
08.2016 - 06.2021
- Utilized project governance and organizational change management methodologies and processes across a variety of client industries, including food and beverage manufacturing, municipal government departments, oil and gas refining and manufacturing, and private equity firms
- Utilized design thinking to understand and re-define user issues and determine new alternative strategies and solutions to systems and business processes, including Procure to Pay, Order to Cash, Hire to Retire,
- Record to Report, among others
- Gathered and documented requirements for key information technology business enablement projects, including implementation of mid-market ERP systems such as Infor, NetSuite, Acumatica, Sage, SAP ByDesign, among others
- Developed and negotiated proposals, pricing, and contracts for potential client projects
- Determined areas for improvement and implemented processes to alleviate problems.
- Evaluated clients' needs and created plan of action to provide solutions.
- Identified new revenue ideas and opportunities within existing markets.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Developed custom solutions based upon clients' strict requirements.
- Assessed needs for projects and made proposals to senior executives.
- Streamlined key process for entire department by implementing method to improve efficiency.
Business Solutions Analyst
Oceaneering International, Inc
04.2015 - 06.2016
- Coordinated the development, user acceptance testing, and implementation of new features and patches for
- PeopleSoft FSCM 9.1 & 9.2 through project management methodologies
- Defined business requirements to meet PeopleSoft FSCM application internal client business imperatives
- Coordinated all testing of all ERP system processes and functionality, to ensure the delivery of quality solutions
- Interfaced with the internal client to resolve PeopleSoft FSCM application related issues
- Liaised with the internal client groups to gather requirements for new enhancements and features
- Developed and maintained documentation for key business processes
- Performed proof of concept demonstrations, instructing potential users on benefits of additional PeopleSoft FSCM modules.
- Designed post-sale training curricula to educate customers on use and maintenance of [Type] products.
- Mapped current business and operational processes and recommended areas for improvement.
Lead IT Administrator
Loadmaster Universal Rigs, Inc
04.2013 - 04.2015
- Administered the SolidWorks Enterprise Product Data Management (PDM) Software and procedures
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Gathered and analyzed information on existing business processes in order to improve efficiency and productivity
- Developed and organized training manuals and reference library
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Technical Assistant
Oceaneering Deepwater Technical Solutions
Houston , TX
01.2012 - 01.2013
- 281) 785-2386
- Leah.e.hunter@gmail.com
- Controlled the issuance and release of Engineering documentation
- Participated in design, planning, documentation and implementation of process optimization
- Gathered requirements from key end users and translate them into an effective system design
- Gathered, organized and distributed technical documentation.
- Installed technical hardware and software in deskside support environment.
- Logged inventory of functioning systems to maintain user accessibility.
- Fielded user queries and service requests to promptly address issues.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Implemented system upgrades to help mitigate vulnerabilities.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Provided technical guidance and support to team members.
Accounting Assistant
ConocoPhillips
01.2011 - 01.2012
- Received and submitted NGL invoices into the ERP system (SAP) to be sent for approval and payment
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Bachelor of Science - Mathematics
University of Houston
08.2006 - 08.2011
Master of Business Administration - Management Information Systems
University of Houston
Houston, TX 01.2017 - 12.2019
Skills
- ERP System Implementation
Software
- PeopleSoft
- Infor
- Acumatica
- Oracle Cloud ERP
- SAP ByDesign
- Sage
- Salesforce
- Workday
- Ultipro
- Microsoft Office
- Smartsheet
- JIRA and Confluence
- Concur
- PowerBI
Timeline
Director of Business Systems & Applications
Marsden Services, LLC
02.2022 - 06.2022
Managing Consultant
Chaucer
07.2021 - 02.2022
Master of Business Administration - Management Information Systems
University of Houston
01.2017 - 12.2019
Senior Consultant
BDO USA, LLP
08.2016 - 06.2021
Business Solutions Analyst
Oceaneering International, Inc
04.2015 - 06.2016
Lead IT Administrator
Loadmaster Universal Rigs, Inc
04.2013 - 04.2015
Technical Assistant
Oceaneering Deepwater Technical Solutions
01.2012 - 01.2013
Accounting Assistant
ConocoPhillips
01.2011 - 01.2012
Bachelor of Science - Mathematics
University of Houston
08.2006 - 08.2011
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