Leah Ibarra

Provide compassionate and accurate financial support to patients undergoing Transcranial Magnetic Stimulation (TMS) therapy for mental health and neurological conditions. Responsible for handling payment plans, posting payments, and maintaining accurate financial records while delivering excellent service.

Key Responsibilities:

• Explain financial responsibilities and contract estimates to patients; create and adjust payment plans as needed.
• Collect and post past-due balances; ensure accuracy through daily payment posting and batch balancing.
• Prepare and manage Excel spreadsheets for daily and monthly reporting.
• Process refunds, bad debt write-offs, and account adjustments.
• Mail bad debt letters and place delinquent accounts into collections.
• Move credits and ensure accurate account reconciliation in compliance with company and regulatory standards.
• Maintain professionalism, empathy, and clarity in all patient financial communications.

Detail-oriented and accurate Data Processor with extensive experience in patient and insurance payment posting. Skilled in managing high volumes of data entry, maintaining patient confidentiality, and ensuring precise account reconciliation.

Key Responsibilities & Accomplishments:

• Processed and organized large volumes of data; maintained accurate and cataloged records.
• Resolved technical issues related to data systems and provided support to team members.
• Verified check dates and deposits through communication with phone representatives.
• Retrieved and managed EOBs using JP Morgan systems.
• Posted patient payments and processed credit card transactions.
• Handled cash management reconciliation and researched missing remittance.
• Experienced in posting workers’ compensation payments.
• Identified data trends and reported findings to management for timely corrections and process improvements.

Experienced in delivering high-quality customer service in a fast-paced healthcare environment. Skilled in handling high call volumes, resolving billing issues, and providing clear, empathetic communication to ensure a positive patient experience. Proven ability to manage high-stress situations with professionalism, effectively resolving disputes and concerns. Assisted patients in navigating online portals and addressing billing inquiries, enhancing overall user satisfaction and support efficiency.

Provided front-line customer support in a fast-paced fitness center environment. Responsible for managing administrative tasks, assisting clients with inquiries and services, and ensuring a seamless and welcoming experience for all guests. Delivered exceptional customer service by greeting clients, addressing questions, and resolving issues promptly and professionally. Handled membership sales, contract agreements, and accurately entered customer data into the system. Answered high-volume phone calls and scheduled appointments with efficiency and attention to detail. Managed billing inquiries and processed payments, including cash handling and credit card transactions. Maintained a clean, organized front desk area and supported daily operations to ensure smooth facility function.