Leah Jackson
West Terre Haute,IN
Summary
Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
24
24
years of professional experience
Work History
Addictions Counselor
WIN Recovery
03.2019 - 03.2023
- Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
- Improved client satisfaction through empathetic listening and tailored support for individual needs.
- Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
- Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries by regulatory requirements.
- Established rapport with diverse clientele through cultural competence training sessions attended regularly.
- Utilized motivational interviewing techniques when working with resistant clients which led to increased commitment in treatment.
- Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
Personal Caregiver
Family Members Residence
05.2017 - 09.2019
- Provided care and assistance for patient with cognitive deficiencies, including but not limited to Mild Cognitive Impairment, Alzheimer's, and Dementia
- Accompanied patient to doctors' offices and on other trips outside the home, providing transportation, assistance, and companionship
- Administered prescribed medications and treatments in accordance with approved hospice nursing standards
- Assisted patient with bathing, oral hygiene, grooming, feeding, and elimination
- Responsible for all household duties including cooking, shopping, maintenance, and financial management.
Addiction Counselor
Indianapolis Comprehensive Treatment Center
02.2016 - 05.2017
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients, addressing physical, emotional, and mental health needs.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
Family Case Manager
Department of Child Services
10.2015 - 09.2016
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Evaluate child welfare concerns by conducting thorough home visits.
Sample Data Entry Processing Technician
Polaris Laboratories
02.1999 - 05.2009
- Oversaw training and development of new processing technicians, contributing to the creation of skilled and cohesive workforce capable of meeting organizational objectives.
- Resolved customer service issues by researching specimens and processing information; informed customers of specimen results or damage of specimens in transit.
- Perform other laboratory functions, and maintain laboratory records, quality control charts, and various logs as needed.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime, and maintaining productivity.
- Played key role in reducing lead times through effective scheduling and prioritization of work orders.
- Responded to customer inquiries and requests related to product results.
- Communicated processing instructions to other workers.
- Assisted CEOs and managers make accurate decisions by tracking deviations from production targets with daily logs.
Education
Bachelor of Social Work - Mental Health
Ball State University
Muncie, IN05.2015
Associate of Human Services - Human Services
Ivy Tech Community College
Indianapolis, IN05.2012
Skills
- Individual / Group Counseling
- Case Management
- Treatment Planning
- Crisis Intervention
- Motivational Interviewing
- Cognitive Behavioral Therapy
- Patient Advocacy
- First aid and safety
- Dementia Care
- End-of-life care
- Medication Administration
- Respite Care
- Alzheimer's support
- Incontinence care
Timeline
Addictions Counselor
WIN Recovery
03.2019 - 03.2023
Personal Caregiver
Family Members Residence
05.2017 - 09.2019
Addiction Counselor
Indianapolis Comprehensive Treatment Center
02.2016 - 05.2017
Family Case Manager
Department of Child Services
10.2015 - 09.2016
Sample Data Entry Processing Technician
Polaris Laboratories
02.1999 - 05.2009
Bachelor of Social Work - Mental Health
Ball State University
Associate of Human Services - Human Services
Ivy Tech Community College
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