Leah Jaques

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

I managed the office of this busy auto body shop. I supervised operations. I filed insurance claims. I provided excellent customer service.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with Mohs surgeries, including preparing operating room and sterilizing instruments.