Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Johnson

Willis,MI

Summary

Multi-functional, with over 8 years of experience in administrative support and 10 years in retail. Known for enhancing store operations and customer satisfaction. Demonstrates strong skills in team leadership, multi-task management, and merchandising, with a proven track record in optimizing processes and boosting sales.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
09.2024 - 04.2025
  • Greeted customers and directed to requested products.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Placed items into bags, boxes or other containers.
  • Kept work areas neat, clean and free from debris.

Assistant Store Manager

Rally House Canton
10.2022 - 09.2024
  • Manage store operations, enhancing efficiency and customer satisfaction.
  • Lead staff training, fostering skill development and achieving sales goals.
  • Optimize shift scheduling, ensuring adequate staffing and seamless operations.
  • Implement merchandising strategies, boosting product visibility and sales.
  • Address customer inquiries, maintaining high service standards and repeat business.
  • Revolutionized store layout and merchandising strategies, showcasing new products and promotions effectively to boost customer engagement and sales.

Assistant Store Manager

Famous Footwear
12.2020 - 10.2022
  • Managed store operations, enhancing process efficiency and customer satisfaction.
  • Executed daily tasks, maintaining inventory and store appearance with precision.
  • Delivered exceptional customer service, boosting customer loyalty and sales.
  • Optimized merchandise displays, increasing visibility of new products and offers.
  • Handled financial duties, ensuring accurate cash management and reconciliation.

Administrative Assistant

State of Michigan - Department of Health and Human Services
10.2018 - 12.2020
  • Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
  • Inbound phone calls, mail, and faxes were managed and directed appropriately by me.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was in charge of supplies, organization, and upkeep in the office.
  • Photocopy, print, and check documents on behalf of child protective and foster care workers.
  • Used Word and Excel to create documents.
  • Created and updated spreadsheets to track cases and foster children by specific workers.
  • Was in direct contact with the Washtenaw County court referees to schedule and update court hearings.
  • Performed LEIN and ICHAT requests.

Administrative Assistant

Hands Across The Water
04.2016 - 10.2018
  • Managed office supplies, ensuring efficient organization and maintenance.
  • Facilitated client interactions by escorting visitors and handling phone inquiries.
  • Supported report preparation, contributing to timely and accurate documentation.
  • Scheduled fingerprinting for prospective foster parents, enhancing recruitment processes.
  • Digitized and maintained foster parent files, improving record accessibility.

Education

Administrative Assistance and Secretarial Science -

Washtenaw Community College
Ann Arbor, MI

High School -

Eastern High School
Lansing, MI
06.2000

Skills

  • Display design
  • Merchandising
  • Multi-Task Management
  • Communication
  • MS Office
  • Team Leadership
  • Sales
  • Cash handling
  • Relationship selling
  • Issue resolution
  • Inventory control
  • Employee scheduling
  • Loss prevention
  • Barcode scanning
  • Customer service
  • Administrative Assistance

Certification

  • LEIN Certification at Michigan Law Enforcement Information Network (LEIN)
  • ICHAT
  • VINElink
  • MiSACWIS
  • Epic

Timeline

Fulfillment Expert

Target
09.2024 - 04.2025

Assistant Store Manager

Rally House Canton
10.2022 - 09.2024

Assistant Store Manager

Famous Footwear
12.2020 - 10.2022

Administrative Assistant

State of Michigan - Department of Health and Human Services
10.2018 - 12.2020

Administrative Assistant

Hands Across The Water
04.2016 - 10.2018

Administrative Assistance and Secretarial Science -

Washtenaw Community College

High School -

Eastern High School

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