Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Leah Johnson

Leah Johnson

Customer Service Specialist/Hospitality Supervisor And Trainer
6725 Ridge Avenue Apt 301 Philadelphia, PA 19128 (267) 957-4011 Leahjohnson83@gmail.com,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Client Services Representative

J.G. Wentworth
New Philadelphia, PA
09.2021 - 12.2021
  • Providing the highest level of customer service and delivering on retention goals.
  • Ensuring all client questions and concerns are resolved promptly, professionally, and thoroughly.
  • Building rapport and trust with clients through open and transparent communication via phone and email.
  • Using CRM (Debt Manager) to manage client accounts and document client discussions with detail and clarity.
  • Completing Welcome, Account Review, and Negotiation Strategy calls with new and existing customers of JG Wentworth.
  • Take and manage escalation calls with courtesy and professionalism.
  • Working hand in hand with other supporting departments (Payments, Loans, and Negotiations) to ensure the client's success in JG Wentworth's Debt Settlement program.

Lead Server Trainer and Culture Ambassador

Ocean Prime
Philadelphia, PA
07.2017 - 05.2021
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for a fine dining establishment.
  • Applied comprehensive knowledge of fine wines, spirits and beer to increase daily beverage sales.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Built relationships between a diverse staff through cultural acknowledgement.
  • Provided culture moments in daily pit stops, created activities that coincided with awareness monts (Pride, Black History, Women's, Men's Health, etc).
  • Assisted in creating an equitable and inclusive environment for all staff.

Education

No Degree - Nursing

Community College of Philadelphia
Philadelphia, Pennsylvania
01.2015 - 01.2017

High School Diploma -

Robert E. Lamberton School
Philadelphia, PA
09.1997 - 06.2001

Skills

    POS systems expert

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Certification

ServSafe Certified

References

Nick Outlaw Events Coordinator (Ocean Prime) - (856) 449-9710

Andre Carter Dining Manager (Ocean Prime) - (912) 483-2377

Adam Ott Lead CSR (JG Wentworth) - (315) 481-8353

Timeline

Client Services Representative

J.G. Wentworth
09.2021 - 12.2021

ServSafe Certified

05-2020

RAMP Certified

05-2020

Lead Server Trainer and Culture Ambassador

Ocean Prime
07.2017 - 05.2021

No Degree - Nursing

Community College of Philadelphia
01.2015 - 01.2017

High School Diploma -

Robert E. Lamberton School
09.1997 - 06.2001

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Leah JohnsonCustomer Service Specialist/Hospitality Supervisor And Trainer