Leah Jones
Windsor Mill,MD
Summary
Compassionate healthcare support specialist with experience in mental health services and administration. Managed appointments, maintained accurate records, and facilitated effective communication with clients and staff. Organized meetings and efficiently handled multiple responsibilities, ensuring a high level of service and collaboration in diverse environments.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Admin Assistant
Takiea l. Hinton Enterprises llc
01.2019 - Current
- Acted as first point of contact for prospective guests, ensuring positive initial interactions.
- Addressed all guest requests promptly and maintained positive relationships with customers.
- Established welcoming atmosphere by being friendly and knowledgeable while promoting event packages.
- Handled incoming calls to assist customers with inquiries and provide information.
- Sent emails and prepared documents to ensure smooth communication among team members.
- Set up and organized meetings, recording minutes.
- Coordinated travel logistics for team members, ensuring seamless business trip experiences.
- Prioritized and managed multiple projects effectively.
- The liaison between customers and staff.
- Experience in writing and managing social media.
- Commitment to maintaining professional confidentiality.
- Comfortably interact with diverse individuals.
- Represent a professional and articulate demeanor.
- Proficient computer skills.
- High attention to detail.
- Ability to thrive in a fast-paced, diverse work environment.
- Extensive experience in event planning, marketing, advertising, and public relations.
Front Desk Receptionist
Stability Mental Health
Pikesville, Maryland
03.2025 - 07.2025
- Scheduled and coordinated appointments for doctors and therapists, ensuring efficient use of time and resources.
- Answered and made telephone calls, delivering professional customer service to enhance client satisfaction.
- Scheduled and coordinated appointments for doctors and therapists.
- Collected and documented client information accurately.
- Assisted with front-desk operations, facilitating effective communication between clients and staff.
- Recorded and organized detailed information about individuals receiving services to ensure accurate tracking and support.
Director support /Family Caregiver
Quantum Leap Inc.
Owings, Maryland
02.2021 - 01.2022
- Supported individuals with intellectual and developmental disabilities in daily routines to enhance their quality of life.
- Assisted individuals with personal activities, promoting their independence and well-being.
- Transported individuals safely to appointments and social activities. and served as a designated driver.
- Prepared meals and maintained a clean and safe living environment.
- Planned and participated in recreational and outdoor activities.
- Transported individuals safely to appointments and activities, ensuring access to necessary services.
Education
Certificate - Healthcare Technology
Miller Motte college
Chattanooga, TN 08.2023 - 08.2026
High School Diploma - Early Childhood Education for Preschoolers
North County High school
Glen Burnie, MD 08.2014 - 05.2017
Skills
- Administrative Support
- Appointment Scheduling
- Customer Service
- Client Relationship Management
- Meeting Coordination
- Record Keeping
- Data documentation
- Computer Skills
- Attention to Detail
- Organization & Time Management
- Multitasking
- Professional Phone Etiquette
- Budget Management
- Diverse interaction
- Excellent Communication
Certification
Licenses & Certifications
- Certified Nursing Assistant (CNA)
- Geriatric Nursing Assistant (GNA)
- CPR Certified
- Bartender License/Certification
Hobbies and Interests
- Bartending
- Social life
- Dancing
- Listening to Music
- Attending events
- Spending time with family and friends
- Servicing Clients
Timeline
Front Desk Receptionist
Stability Mental Health
03.2025 - 07.2025
Certificate - Healthcare Technology
Miller Motte college
08.2023 - 08.2026
Director support /Family Caregiver
Quantum Leap Inc.
02.2021 - 01.2022
Admin Assistant
Takiea l. Hinton Enterprises llc
01.2019 - Current
High School Diploma - Early Childhood Education for Preschoolers
North County High school
08.2014 - 05.2017