Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Leah-Kaye Poitra

Lubbock,TX

Summary

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.

Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
years of professional experience

Work History

Lubbock Surgery Center

Registered Nurse
04.2023 - 01.2026

Job overview

  • Administered medications and monitored patient responses in post-operative recovery areas.
  • Collaborated with surgical teams to ensure optimal patient care during procedures.
  • Educated patients and families on post-operative care and recovery protocols.
  • Implemented infection control measures, enhancing safety standards within facility.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Documented patient information accurately in electronic health records system.
  • Trained new staff on best practices for PACU operations and patient management.
  • Evaluated and adjusted nursing interventions based on individual patient responses.
  • Consistently maintained accurate inventory of medical supplies and equipment within PACU, minimizing risk of shortages during critical care situations.
  • Evaluated effectiveness of current policies/procedures within unit periodically; recommended changes that led to improved workflow efficiency while still upholding safety standards for patients.
  • Demonstrated commitment to professional growth by seeking and incorporating constructive feedback from supervisors, colleagues, and self-assessments into daily nursing practice.
  • Advocated for patients'' needs as necessary, coordinating with other members of the healthcare team to ensure optimal outcomes in recovery process.
  • Evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
  • Took vitals and assessed patients in recovery room following surgical procedures.
  • Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.

University Medial Center

Registered Nurse, Medical-Surgical Unit
02.2023 - 05.2024

Job overview

  • Administered medications and treatments as per physician orders, ensuring patient safety and compliance with protocols.
  • Monitored vital signs and reported changes to healthcare team, facilitating timely interventions.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
  • Educated patients and families on post-discharge care, enhancing understanding and adherence to treatment regimens.
  • Implemented infection control measures following established guidelines, contributing to improved patient outcomes.
  • Assisted in training new nursing staff on unit protocols and procedures, fostering a supportive learning environment.
  • Documented patient progress accurately in electronic health records, maintaining data integrity and confidentiality.
  • Participated in quality improvement initiatives aimed at enhancing operational efficiency within the medical-surgical unit.
  • Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
  • Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
  • Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
  • Provided health education to patients and families regarding discharge instructions and plans of care.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Administered medications and treatment to patients and monitored responses.
  • Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
  • Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
  • Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
  • Managed caseload of 5 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Implemented fall prevention strategies to minimize patient injuries and promote a safe environment within the medical-surgical unit.
  • Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of medical-surgical nursing.
  • Improved patient outcomes by providing comprehensive assessments and developing individualized care plans.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
  • Provided education on disease management strategies to empower patients in self-care activities throughout their recovery journey.
  • Effectively managed acute pain symptoms by administering medications as prescribed while monitoring for potential side effects.
  • Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
  • Performed intravenous therapy procedures and monitored chest tubes.
  • Utilized Cerner and Epic to document data related to patient care such as medications, interventions and patient responses.

UMC Physicians

Patient Service Representative
04.2016 - 07.2022

Job overview

  • Managed patient scheduling and appointment coordination to enhance operational efficiency.
  • Assisted patients with insurance verification and eligibility inquiries, ensuring accurate information dissemination.
  • Facilitated communication between patients and healthcare providers to streamline service delivery.
  • Resolved patient concerns and inquiries promptly, improving overall satisfaction ratings.
  • Trained new team members on office protocols and software systems to ensure consistent service quality.
  • Implemented streamlined check-in procedures, reducing wait times and improving clinic flow efficiency.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Cerner to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Education

General Education Degree
Midland, TX

GED

University Overview

South Plains College
Levelland, TX

Associate Degree in Nursing from Nursing
05-2023

University Overview

Skills

  • Medication and IV administration
  • Medication administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Patient assessment
  • Strong clinical judgment
  • Patient education and counseling
  • Clinical judgment
  • Patient and family advocacy
  • Infection control measures
  • Patient care
  • Wound care
  • Compassion and empathy
  • Patient monitoring
  • IV setup
  • Care planning
  • Patient management
  • Intravenous therapy

Languages

Spanish
Limited Working
Portuguese
Full Professional

Timeline

Registered Nurse
Lubbock Surgery Center
04.2023 - 01.2026
Registered Nurse, Medical-Surgical Unit
University Medial Center
02.2023 - 05.2024
Patient Service Representative
UMC Physicians
04.2016 - 07.2022
General Education Degree
GED
South Plains College
Associate Degree in Nursing from Nursing
Leah-Kaye Poitra