Leah Kellogg
Honesdale,PA
Overview
4
4
years of professional experience
Work History
Bartender/Waitress
The Red School House
Honesdale, Pa
09.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues..
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally..
Drive-Thru Cashier
Panera Bread
Scranton, PA
09.2021 - 12.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
Bachelor of Science in Business Adminstration - Management And Marketing
Pennsylvania State University
University Park, PA06-2026
References
References available upon request.
Timeline
Drive-Thru Cashier
Panera Bread
09.2021 - 12.2022
Bartender/Waitress
The Red School House
09.2020 - Current
Bachelor of Science in Business Adminstration - Management And Marketing
Pennsylvania State University