Summary
Overview
Work History
Education
Skills
Timeline
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Leah Kennison

Snellville,GA

Summary

Front Desk Receptionist with over 6 years of customer service experience in efficiently managing front desk operations and delivering exceptional customer service. Adept in scheduling, data entry, and payment processing with proficiency in Microsoft Excel and Word. Known for strong organizational skills and a commitment to maintaining a welcoming environment, actively seeking to enhance guest experiences through effective communication and teamwork.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Woodstock Inn
05.2021 - 10.2023
  • Greeted guests at front desk and managed the check-in process, which included taking name, address, phone number, email, credit card number and form of payment.
  • Answered and made phone calls and directed callers to different departments when needed.
  • Responded to inquiries from callers seeking information.
  • Collected room deposits, fees, and payments and handled cancellations.
  • Scheduled and confirmed meetings for weddings and event plannings.
  • Answered emails and sent out monthly email brochures and room deals/packages to guests.
  • Managed the reservation lists for all holiday events and kept all records through Microsoft Excel.
  • Maintained organized and clean front office area to maintain professional environment.

Education

High School Diploma -

Grayson High School
Grayson, GA
05-2019

Skills

  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Front Desk Check-ins
  • Scheduling
  • Payment Processing
  • Organization
  • Data Entry
  • Cash handling
  • Time management
  • Fast learner

Timeline

Front Desk Receptionist

Woodstock Inn
05.2021 - 10.2023

High School Diploma -

Grayson High School

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Leah Kennison