Leah Keys
Lake Stevens,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working in customer service and under pressure while adapting to new situations and challenges.
Overview
12
12
years of professional experience
Work History
Body Shop Coordinator / Collision Advisor
Roy Robinson RV Center / Camping World RV
Marysville, WA
10.2016 - Current
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked closely with insurance companies and developed strong professional relationships to better assist mutual customers with damage claims.
Service Advisor
Performance Kia
Everett, WA
09.2015 - 09.2016
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers to increase overall sales.
Server
Arnies
Mukilteo, WA
09.2013 - 09.2015
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
Granite Falls High School
Granite Falls, WA06.2011
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Dependable and Responsible
- Problem Solving
- Works Well Under Pressure
- Strong Work Ethic
- Willingness to Learn
- Office Administration
- Verbal and written communication
- Follow-up skills
- Customer relations
Timeline
Body Shop Coordinator / Collision Advisor
Roy Robinson RV Center / Camping World RV
10.2016 - Current
Service Advisor
Performance Kia
09.2015 - 09.2016
Server
Arnies
09.2013 - 09.2015
High School Diploma -
Granite Falls High School
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