Leah Kidner
Augusta
Summary
Detail-oriented office manager with extensive experience in workflow optimization, scheduling coordination, and customer service. Proven ability to enhance operational efficiency and maintain organized systems, ensuring smooth office operations. Dynamic administrative professional skilled in managing office communications and organizing events. Known for exceptional attention to detail and time management, consistently delivering high-quality support to enhance team productivity and client satisfaction. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hampshire County Commission/WVU Extension
Romney
09.2000 - Current
- Managed office communications and scheduled appointments for staff and clients.
- Organized and maintained digital and physical filing systems for easy access.
- Assisted in planning community outreach events for educational programs.
- Coordinated schedules and arranged meetings.
- Implemented office policies to enhance workflow efficiency.
- Maintained inventory of office supplies and ordered materials as needed.
- Handled correspondence, including emails, phone calls, and mail distribution.
- Assisted in preparing reports and presentations for management reviews.
- Ensured compliance with company regulations and maintained confidentiality protocols.
- Maintained a high level of confidentiality in all areas of work.
- Scheduled interviews with job applicants when required.
- Monitored emails sent to the company email address; responded to inquiries in a timely manner.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Answered telephones, directed calls, and took messages.
- Performed general office duties such as photocopying, faxing, scanning.
- Compiled financial information from various sources into reports or summaries/grants.
- Greeted visitors in a professional manner and provided them with assistance as needed.
- Verified accuracy of invoices before submitting them for payment approval.
- Generated invoices for clients based on their orders or contracts.
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
- Organized meetings and conferences, prepared agendas and took minutes of proceedings.
- Handled confidential information with discretion and tactfulness.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Organized and maintained documents, files and records.
- Pitched in to help with office tasks during busy periods and staff absences.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Planned and controlled budgets for contracts, equipment and supplies.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Education
High School Diploma -
Hampshire High School
Romney WV05-1986
Skills
- Office management
- Document preparation
- Scheduling coordination
- Budget planning
- Workflow optimization
- Customer service
- Event planning
- Data entry
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Confidentiality assurance
- Email management
- Prioritization
- Filing
- Self-starter
- Documentation and reporting
- Workflow planning
- Computer proficiency
- Program files maintenance
- PC proficient
- Scheduling and calendar management
- Inventory supplies
- Reading comprehension
- Documentation and control
- Professional and mature
- Program file distribution
- Supervising staff
- Project planning
- Resourceful
- Project management
- Invoice processing
- Database management
- Meeting arrangements
- Computer skills
- Dedicated team player
- Record preparation
- Clerical support
- Mail distribution
- Data collection
- Risk management
- Data organization
- Account reconciliation
- Expense reporting
Affiliations
- 4-H Club Leader
- Secretary, HHS FFA Alumni
- Secretary, Mill Creek Ruritan Club
- Event planning
Accomplishments
- Outstanding FFA Alumni
- Outstanding 4-H Leader Award for 5, 10, 15 and 20 years of service
Certification
- Numerous certifications through WVU, such as Title IV, Child safety trainings etc.
References
References available upon request.
Timeline
Administrative Assistant
Hampshire County Commission/WVU Extension
09.2000 - Current
High School Diploma -
Hampshire High School
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