Leah Kietzman
Morris,MN
Summary
Dynamic and customer-focused professional with extensive experience at Old #1 Bar and Grill, excelling in complaint resolution and upselling techniques. Proven ability to manage multiple tasks while delivering exceptional service, enhancing guest satisfaction, and maintaining accurate cash handling. Committed to fostering positive relationships and ensuring a welcoming environment.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2026
2026
years of professional experience
Work History
Waitress, Bartender
Old #1 Bar and Grill
Morris, MN 56267
2016 - Current
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables simultaneously, maintaining high service standards during peak hours.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Resolved customer complaints swiftly to uphold restaurant reputation and guest satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Building and Grounds Worker
University of Minnesota, Morris
Morris, MN
08.2013 - 09.2024
- Maintained and cultivated campus landscapes, ensuring aesthetic appeal and ecological health.
- Completed routine inspections of facilities for any signs of wear or damage that required attention.
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, including floor buffers and vacuum cleaners.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Checked in and stocked inventory throughout facility.
- Supported event setup and tear-down, contributing to successful school functions.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Cashier Assistant Manager
Morris Food Shop
Morris, MN
2018 - 2020
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Accounting duties on weekends
- Food preparation on weekends for upcoming lunch rushes
- Maintaining daily stocking and cleaning duties of store and parking lot.
- Daily cleaning and maintenance of carwash
- Streamlined cash handling processes, reducing discrepancies and improving transaction accuracy.
Education
High School Diploma -
Herman Norcross Community School
Herman, MNSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Accurate money handling
- Complaint resolution
- Upselling techniques
Timeline
Building and Grounds Worker
University of Minnesota, Morris
08.2013 - 09.2024
Waitress, Bartender
Old #1 Bar and Grill
2016 - Current
Cashier Assistant Manager
Morris Food Shop
2018 - 2020
High School Diploma -
Herman Norcross Community School