Leah Kight
Las Cruces
Summary
A seasoned healthcare executive, I've driven occupancy strategies and quality improvement initiatives at Casa Arena Healthcare, enhancing patient relations and operational efficiency. My leadership in healthcare administration and patient-focused approach have consistently improved service standards and profitability, showcasing a blend of strategic vision and compassionate care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Casa Arena Healthcare
Alamogordo
06.2024 - Current
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Partnered with local health departments to develop new strategies for providing quality care in a cost effective manner.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Created strategic plans to promote growth and development of the facility's services.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
Executive Director of Operations
Village at Northrise
Las Cruces
06.2023 - 06.2024
- Managed daily operations of the company while ensuring compliance with applicable laws and regulations.
- Provided leadership for cross-functional teams to manage projects from conception through implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created and maintained budgeting processes that monitored financial performance and ensured accountability.
- Reviewed contracts with customers, vendors, suppliers on behalf of the organization.
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
- Directed budget administration for facility with significant amounts in yearly expenses, including AP/AR and claims processing.
Regional Director of Operations
Calibre Post Acute
Las Cruces
08.2018 - 06.2022
- Reviewed financial reports and identified opportunities for cost savings.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
- Created policies and procedures related to safety, security, personnel management and other topics.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Monitored customer service levels and took corrective action when necessary.
- Contributed to organizational strategic direction to improve products and services.
- Organized and oversaw work schedules of departmental managers.
- Worked with management team to develop operational goals aligned with business strategy.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented successful business strategies to increase revenue and target new markets.
Licensed Nursing Home Administrator
Cedar Ridge Inn
Farmington
05.2017 - 08.2018
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
- Participated in meetings with stakeholders such as government officials or representatives from other healthcare organizations.
- Oversaw daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
Assisted Living Administrator
Desert Peaks Assisted Living And Memory Care
Las Cruces
04.2016 - 02.2017
- Assisted families with financial planning related to long-term care options available through the facility or other external sources of funding available if applicable.
- Participated in quality improvement initiatives designed to enhance customer service standards within the organization.
- Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
- Created budgets for staffing, supplies, and other operational costs.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Implemented protocols for handling emergency situations such as fire alarms or medical emergencies within the facility.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Developed marketing strategies to increase occupancy at the facility.
- Scheduled staff shifts on a weekly basis to ensure adequate coverage for residents' needs.
- Developed and implemented resident care plans, ensuring that all resident needs were met.
- Represented the organization at various community events in order to promote its services among potential customers, clients, residents, families in need of senior care assistance solutions.
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Monitored and maintained medication schedules for residents.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Assistant Administrator
Sierra Health Care
Truth Or Consequences
05.2015 - 04.2016
- Ensured compliance with company policies and regulations.
- Assisted in developing marketing materials such as brochures and flyers that promoted the facility's services.
- Interpreted federal and state laws governing long-term care facilities and ensured compliance with all applicable regulations.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Coordinated interdisciplinary teams to provide comprehensive care for residents in accordance with their individualized service plans.
- Conducted quality assurance activities to evaluate the effectiveness of care provided by staff members.
- Responded promptly to inquiries from families regarding their loved ones' status or care plan.
- Created strategic plans to promote growth and development of the facility's services.
- Oversaw daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services.
- Identified staffing needs, recruited and trained staff members, monitored performance, and conducted annual reviews.
Education
MBA - Business Management And Healthcare Administration
CSU Global Campus
Greenwood Village, CO10-2014
Bachelor of Arts - Government And Law
NMSU
Las Cruces, NM12-2011
Skills
- Human resources
- Patient relations
- Occupancy strategies
- Healthcare administration
- Business development
- Accreditation support
- Quality improvement
- Profit improvements
- Employee retention strategies
- Operations management
- Organizational leadership
- Human resources management
- Customer service focus
- Performance improvement
Certification
- Licensed Nursing Home Administrator
- Licensed Assisted Living Administrator
Timeline
Licensed Nursing Home Administrator
Casa Arena Healthcare
06.2024 - Current
Executive Director of Operations
Village at Northrise
06.2023 - 06.2024
Regional Director of Operations
Calibre Post Acute
08.2018 - 06.2022
Licensed Nursing Home Administrator
Cedar Ridge Inn
05.2017 - 08.2018
Assisted Living Administrator
Desert Peaks Assisted Living And Memory Care
04.2016 - 02.2017
Assistant Administrator
Sierra Health Care
05.2015 - 04.2016
MBA - Business Management And Healthcare Administration
CSU Global Campus
Bachelor of Arts - Government And Law
NMSU
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