Leah Kishman
Ann Arbor,MI
Summary
I am seeking a new opportunity that will challenge as well as teach me new skills. As a hard working individual, I feel that I need to excel in my profession and become a well-rounded individual. I am interested in new tasks and able to learn quickly. I hope to grow within a new workplace and meet new people. I am very social, patient, and understanding with my customers. In working with this company, I will become a hard working employee and great team member.
Overview
8
8
years of professional experience
Work History
Facility Maintenance Manager
Blue Lion Fitness
401 S Maple Rd Ann Arbor MI 48103
09.2022 - 03.2023
- Inspected facility and assessed its equipment and systems for functionality and safety.
- Kept supplies in stock and communicated with vendors. Making weekly orders.
- Managed staff of 3, created work schedules, distributed assignments and supervised day-to-day operations.
- Deep cleaning detail and maintenance on equipment such as: rowers, bikes, barbells, dumbbell, kettlebells, rigs, terra cores, hurdles,toilets, shower,maintenance room, etc.
- Performed errands outside of business
- Able to complete : Carpet cleaning, shoveling, raking leaves,salting parking lots,weed wacking, and gardening.
Dental Assistant
Ann Arbor’s Dentist
606 W Stadium Blvd Ann Arbor MI
02.2019 - 09.2022
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
Server
Jolly Pumpkin Artisan Ales
311 S Main St. Ann Arbor MI 48104
08.2017 - 11.2021
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- ServSafe Certified
- Worked with craft cocktails and Artisan Sours and Ales.
Server
Bigalora Wood Fired Cucina
3050 Washtenaw Ave. Ann Arbor MI 48104
01.2015 - 02.2017
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
2005-2006 -
Valcencia Community College
Orlando, FLHigh School Diploma -
Cooper City High School
Cooper City, FL2022
Skills
- Customer Satisfaction
- Staff Supervision
- Inventory Coordination
- Project Leadership
- Daily Facility Operations
- Predictive and Preventive Maintenance
- To-Go Order Preparation
- Suggestive Selling
- Guest Relations Management
- Quality Control
- Stocking and Replenishing
- Menu Memorization
- Cash Handling
- Special Dietary Requirements
- Table Setting Arrangements
- Food and Beverage Pairings
- Order Accuracy
- High-Volume Dining
- Food Preparation and Safety
- Dish Preparation
- Buffet Setup and Takedown
- Utensil Cleaning
- Plates Presentation
- Menu Item Recommendation
Timeline
Facility Maintenance Manager
Blue Lion Fitness
09.2022 - 03.2023
Dental Assistant
Ann Arbor’s Dentist
02.2019 - 09.2022
Server
Jolly Pumpkin Artisan Ales
08.2017 - 11.2021
Server
Bigalora Wood Fired Cucina
01.2015 - 02.2017
2005-2006 -
Valcencia Community College
High School Diploma -
Cooper City High School