Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Community Service
Academic Accomplishments
Coursework
Affiliations
Languages
Accomplishments
References
Timeline
Generic

LEAH KITCHEN

Phoenixville,PA

Summary

Compassionate and creative psychology graduate from the University of Pittsburgh with hands-on experience in child care, mental health support, and educational environments. Known for building strong, trusting relationships with children and young adults through empathy, active listening, and a warm, engaging presence. Passionate about integrating creativity into care—drawing on a lifelong love of reading, writing, and the arts to foster emotional expression, confidence, and connection. Background includes experience in early childhood development, behavior guidance, supportive counseling, as well as foundational training in treatment planning and psychological assessment. Adept in analytical thinking, excellent communication skills, and a deep understanding of human behavior. Committed to collaborative, client-centered care that nurtures emotional resilience and well-being in youth and their families.

Overview

5
5
years of professional experience

Work History

Bookseller

Barnes & Noble
Exton, PA
06.2023 - Current
  • Curated, personalized book recommendations by actively listening to customer interests enhance both sales and reader satisfaction.
  • Maintained a strong knowledge of bestsellers, new releases, and literary trends to support thoughtful, informed customer service.
  • Contributed to a warm, engaging store environment by fostering meaningful connections with regular patrons and first-time visitors alike.
  • Collaborated with team members during strategy meetings to brainstorm creative approaches for boosting sales and deepening customer engagement.
  • Designed and organized book displays to highlight seasonal themes, literary diversity, and staff favorites, drawing on a deep appreciation for storytelling.
  • Created and scheduled social media content that reflected store values, nurtured community interest, and encouraged literary exploration.
  • Handled transactions efficiently and accurately while maintaining a friendly, approachable presence during every customer interaction.
  • Resolved customer concerns with empathy, prioritizing clear communication, and trust-building for a positive experience.
  • Found joy and fulfillment in connecting readers with books that could inform, comfort, or inspire; treating each interaction as a meaningful opportunity.

Nanny/Babysitter

Self Employed Childcare Services
Phoenixville, PA
03.2020 - Current
  • Provided consistent, reliable childcare services to multiple families, including overnight stays and extended care during parents' work or travel commitments.
  • The family with the most longevity consisted of the care for two girls since 2020, becoming an integral part of their family and developing strong, lasting relationships with them and other families.
  • Ensured that children received balanced meals, maintained hygiene routines, and adhered to structured bedtime schedules, ensuring their physical well-being and stability.
  • Fostered deep emotional connections with children, leading to repeated care requests, and maintaining positive, long-term family relationships.
  • Actively supported academic success by motivating children to complete schoolwork, contributing to both girls achieving honors status during school years
  • Promoted emotional and social development by identifying positive behaviors and gently correcting negative ones, using techniques designed to encourage self-regulation.
  • Provided care and support for children with mental health challenges, applying therapeutic strategies to promote emotional well-being, and resilience.
  • Inspired creativity through age-appropriate, engaging projects that encouraged exploration, problem-solving, and self-expression.
  • Maintained close relationships with the families I worked for, being seen as an essential member of their support system, and contributing to their overall family dynamics and well-being.
  • Managed a flexible schedule to balance childcare responsibilities with a full college workload, demonstrating strong time management and organizational skills.

Server

Bistro On Bridge
Phoenixville, PA
05.2023 - 12.2023
  • Delivered exceptional customer service in a fast-paced, high-volume restaurant, ensuring customer satisfaction, and creating a welcoming atmosphere.
  • Managed multiple tables efficiently, balancing guest needs with a focus on timely service, and maintaining a positive dining experience.
  • Handled alcohol and drink orders, offering knowledgeable recommendations, and ensuring responsible service in compliance with regulations.
  • Engaged customers with a personable, entertaining approach that aligned with the lively, vibrant atmosphere of Bistro on Bridge.
  • Collaborated with kitchen and bar staff to ensure accurate and timely order fulfillment, contributing to seamless service.
  • Assisted in training new staff on menu knowledge, customer service best practices, and restaurant operations.
  • Maintained extensive menu knowledge to provide informed recommendations, addressing customer inquiries regarding ingredients and meal preparation.
  • Processed payments accurately, handling cash and credit transactions efficiently, while maintaining attention to detail.
  • Fostered a team-oriented environment, contributing to a positive staff dynamic, and a collaborative approach to service delivery.
  • Ensured cleanliness and organization of dining and service areas, complying with health and safety regulations.

Server/Hostess

Nudy's Cafe
Malvern, PA
06.2022 - 09.2023
  • Led coworkers during early morning shifts 4-5 days a week, fulfilling responsibilities in opening/closing restaurant each day.
  • Displayed interpersonal team building skills with an aptitude for bonding with customers, managers, and colleagues by incorporating customers in an entertaining ordering process organizing teamwork activities during scheduled break times.
  • Maintained composure and patience in high pressure situations; talent for quickly resolving issues prior to escalation.
  • Accommodated guests in order selection by creatively promoting specific menu items and specials based on personal recommendation and guest’s preferences. Responded to specific inquiries regarding meal preparation and service.
  • Prioritized customers' professional and personal needs and restrictions, making sure every person is left not only satisfied with received care, but eager to come back to restaurant.
  • Connected well with a diverse range of customers and built meaningful relationships.
  • Aided fellow colleagues during lunch rush periods to foster and promote teamwork while providing exceptional service and guest dining experience.
  • Presented a kind, approachable, neat, and professional appearance every shift.

Education

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA
04.2025

Minor - English Literature

University of Pittsburgh
Pittsburgh, PA
04-2025

Minor - Sociology

University of Pittsburgh
Pittsburgh, PA
04-2025

Some College (No Degree) - American Sign Language

University of Pittsburgh
Pittsburgh, PA

Skills

  • Emotional intelligence and awareness
  • Psychology and social theory
  • Medical terminology
  • American Sign Language proficiency
  • Creativity and positivity
  • Extroversion and people skills
  • Customer service and support
  • Childcare experience
  • Time management skills
  • Work ethic and reliability
  • Research and data analysis
  • Hospitality and accommodation expertise
  • Compassionate product recommendation and sales
  • Multilingual communication skills
  • Problem-solving abilities
  • Effective verbal communication
  • Team building and relationship management
  • Written communication proficiency
  • Microsoft 365 applications' familiarity
  • R Studio Familiarity
  • Google applications familiarity
  • Conflict resolution techniques

Volunteer Experience

  • Bi-yearly Philanthropic Outdoor Volleyball tournaments donating to foundations; Red Cross, The Hope Foundation, and the Equal Justice Initiative., 2022, Present, Athlete/promoter
  • Represented Pittsburgh's club volleyball team 'Out of The Darkness 5k walk'., Spring 2022

Community Service

  • American Sign Language (ASL) Club, Pittsburgh, PA, Member, 08/2022, Present, Engaged in club fundraisers., Advised less experienced signers., Collaborated in uniting students passionate about ASL and deaf community.
  • Psychology Club, Pittsburgh, PA, Member, 01/2023, Present, Formed a community for people known to be passionate about psychology.
  • Intramural Volleyball, Pittsburgh, PA, Athlete, 09/2022, Present, Won Spring 2023 Intramural Champions.
  • CrossFit Club, Pittsburgh, PA, Athlete, 01/2021, Present, Competed in CrossFit meets and weekly workouts.
  • Days for Girls Club, Pittsburgh, PA, Member, 01/2023, Present, Sewed reusable pads for women in need., Listened to prominent guest speakers on feminist topics.
  • Club Volleyball, Pittsburgh, PA, Athlete, 01/2022, 04/2022, Promoted for and engaged in team fundraising., Challenged other universities club teams in tournaments.

Academic Accomplishments

  • Good academic standing in every semester since entering as a college freshman
  • Selected to be on the Dean’s list in Spring 2023

Coursework

  • Cognitive psychology
  • American Sign Language 1+2
  • Developmental Psychology
  • Psychopathology
  • Allied Health

Affiliations

  • Active Member, Psychology Club
    Engaged in discussions and events related to psychological research and mental health awareness
  • Member, Bookmarked (Literature Club at the University of Pittsburgh)
    Explored themes of identity, trauma, and human behavior through shared readings and discussions
  • Participant in Club-Level and Intramural Volleyball
  • Member, University CrossFit Club
    Promoted mental and physical well-being through consistent fitness involvement
  • Lifelong reader and poet; uses creative writing as a form of self-reflection and expression
  • Passionate about Renaissance and Medieval culture, with focus on folklore, storytelling, and identity

Languages

English
Native/ Bilingual
American Sign Language
Professional
Spanish
Limited

Accomplishments

  • Dean’s List, Dietrich School of Arts & Sciences Awarded for earning 12+ graded credits with a GPA of 3.50+ and no grade below a C
  • Maintained consistent academic good standing across all semesters at the University of Pittsburgh as an undergraduate student
  • Chair Member, Alpha Phi Omega – Beta Chapter (co-ed service fraternity) Led, organized and attended service initiatives emphasizing community support and teamwork
  • Administrative Chair and Founding Member, RecVolley (Recreational Volleyball Club) Helped establish a supportive community focused on wellness, collaboration, and inclusion
  • Participant in biannual Red Cross fundraising volleyball tournaments Contributed to event planning and participation to raise funds for humanitarian aid
  • Volunteer, OUTrageous Bingo (Pittsburgh Equality Center & Shepherd Wellness Community)
    Assisted with event operations supporting LGBTQIA+ inclusion and wellness for individuals affected by HIV/AIDS
  • Actor and Executive Producer, Tales of a Trickster (independent fantasy film project) Collaborates with peers in the arts to tell psychologically rich, character-driven stories
  • Recognized for dependability, creativity, and empathetic leadership across interdisciplinary student initiatives

References

References available upon request.

Timeline

Bookseller

Barnes & Noble
06.2023 - Current

Server

Bistro On Bridge
05.2023 - 12.2023

Server/Hostess

Nudy's Cafe
06.2022 - 09.2023

Nanny/Babysitter

Self Employed Childcare Services
03.2020 - Current

Bachelor of Science - Psychology

University of Pittsburgh

Minor - English Literature

University of Pittsburgh

Minor - Sociology

University of Pittsburgh

Some College (No Degree) - American Sign Language

University of Pittsburgh
LEAH KITCHEN
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