Leah Klingsporn
Corona,CA
Summary
Accomplished Business Operations Specialist with over 10 years of experience in enhancing client services and managing policies and cases. Expertise in quality assurance standards, skilled in investigating customer complaints and resolving non-conformance issues. Strong analytical and problem-solving abilities complement exceptional written and interpersonal communication skills, enabling effective collaboration with colleagues. Focused on driving continuous improvement in business processes to optimize operational efficiency.
Overview
17
17
years of professional experience
Work History
Credential Specialist
Chapman University
01.2022 - Current
- Advise students, faculty and staff on credentialing requirements and processes
- Provide timely updates to students, faculty and other appropriate parties when credential rules, regulations, and process changes
- Conduct workshops and presentations, create videos, and build and maintain university platform resources to help students and faculty understand credential rules, regulations, and processes
- Data Tracking and Reports
- Research and dissemination of data information regarding credentials to Office of Accreditation
- Evaluate academic qualifications for the initial, renewal, and appeals of issuance of credentials, certificate, and permits of both in-state and out of-state candidates
- Evaluate transcripts, student work-in-progress, and develop/update program plans or Credential Progress Reports
- Maintain and disseminate (e.g., to faculty, program coordinator, students) current and updated information regarding required credential requirements including: Basic Skills Requirements, Subject Matter Competency, Teach Performance Expectations, RICA or equivalent, etc
- Prepare all credential documents for credential candidates and provide necessary documentation to CTC for program approval and subject matter content
- Verify completion of requirements and certify candidates for recommendations to the California commission on Teacher Credentialing (CTC)
Operations Supervisor- VA Services, Quality Assurance
Qtc Management, Inc.
12.2020 - 01.2022
- Successfully led a team of Quality Assurance Analysts to meet performance and operational goals using hands on training, education and support
- Increased daily operational workflow and production by 30% through incentives and recognition
- Quality assurance review of medical reports
- Verified HIPAA and VA guideline compliance, confirmed correct ICD and CPT codes
- Employee recruitment, onboarding in UKG Pro, performance assessment, work assignments and recognition/disciplinary actions
- Managed and implemented policies and procedures by staying current on protocols, ensuring compliance throughout the organization
- Case management from start to finish, by requiring updated case note reports from Quality Assurance Analysts weekly
- Excellent communication and relationships with external and internal customers, resolution of issues, identifying workflow concerns
- Accurate analysis and reporting on a monthly and quarterly basis of operational statistics
Compliance Supervisor
CRMLS
12.2017 - 12.2020
- Created and led action plans to audit discoveries, compliance violations, and risk assessment findings, leading to a 15% decrease in Multiple Listing Service violations
- Implemented and managed an effective compliance program by updating policies and procedures when necessary, ensuring compliance by all members
- Developed an effective case management system using Salesforce to document and track cases as well as participating in template and workflow creation
- Proactively identified and implemented continuous process improvements to reduce costs, increase efficiency of operations, and improve customer experience
- Led Broker and Association Board trainings as the preferred presenter for CRMLS
- Built and maintained positive relationships with stakeholders, broker offices and association board members
- Assessed fines, created invoices and managed collection/billing practices
- Conducted interviews, hiring, performance reviews, employee disciplinary actions, up to terminations
Compliance Specialist
Lularoe
07.2015 - 12.2017
- Successfully trained Independent Fashion Retailers on contract policies and procedures, reducing compliance violations by 20%
- Highly organized and detail oriented with accurate record keeping skills while managing complex projects with multiple deliverables, working under strict deadlines
- Updated contracts and policy manuals under the legal team’s direction
- Assisted in the analysis, investigation, and resolution of complex compliance issues
- Excellent, professional interpersonal skills, minimizing conflict and promoting better relations with all stakeholders and Independent Fashion Retailers
Lead Medical Assistant
Pulse Cardiology
05.2012 - 06.2015
- Trained and supervised back-office staff
- Organized meetings and staff events
- Prepared policy updates and educational materials for staff trainings
- Personally responsible for managing 2 doctor's schedules and patient caseloads, which consisted of at least 20-40 patients daily
- Took patient vitals; performed EKGs and Treadmill stress tests
- Provided proper exercise and diet information to promote good patient health
- Minimized paper waste by transferring files into EHR system, creating an efficient, organized record keeping system
- Conducted audits on patient charts and medical records to ensure HIPAA compliance and accuracy
- Coordinated with insurance companies and medical providers to verify eligibility, authorize services and bill for services provided
Back Office Manager
Optimal Health
02.2008 - 05.2012
- Trained and supervised back-office technicians on office policies and procedures
- Created and distributed marketing materials for practice
- Increased patient volume by 25% by hosting dinner talks for potential patients
- Recorded accurate notes in patient's chart, entering data into EHR system, resulting in a reduction in medical costs and a decrease in medical errors
- Audited charts to ensure accuracy, prevent discrepancies and identify areas of improvement
- Managed multiple doctor’s schedules and patient flow
Education
High school diploma -
Esperanza High School
Anaheim, CASkills
- Strategic Project Coordination
- Case Management
- Compliance Management
- Risk Management
- Auditing
- Quality Assurance
- Expertise in Microsoft Office
- Skilled in QuickBooks Management
- Sharepoint
- Tableau
- Salesforce
- CRM platforms
- SOP Development
- Best business practices
- Healthcare Administration
- Compliance with HIPAA Standards
- PHI
- CPT
- ICD codes
- Team Leadership
- Management
- Customer service
- Retention skills
- Data Analysis
- Operational Statistics
- Reporting
- Contract Review
- Legal Document Review
- Medical Records Review
Timeline
Credential Specialist
Chapman University
01.2022 - Current
Operations Supervisor- VA Services, Quality Assurance
Qtc Management, Inc.
12.2020 - 01.2022
Compliance Supervisor
CRMLS
12.2017 - 12.2020
Compliance Specialist
Lularoe
07.2015 - 12.2017
Lead Medical Assistant
Pulse Cardiology
05.2012 - 06.2015
Back Office Manager
Optimal Health
02.2008 - 05.2012
High school diploma -
Esperanza High School
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