Leah Klostermann
Summary
Dedicated and versatile professional with a strong background in customer service, team management, and operational efficiency. Experienced as a lifeguard, aquatic manager, and cashier, demonstrating exceptional leadership, communication, and organizational skills. Currently expanding expertise through dental shadowing, gaining insights into practice management, patient interactions, and administrative workflows. Highly adaptable and eager to contribute to dynamic environments with a commitment to quality and safety.
Overview
5
5
years of professional experience
Work History
Shadowing Student
University Square Dental
09.2024 - Current
- Completed 30 hours of shadowing, focusing of practice management, patient communication and clinical obersvation
- Gained insight into practice management by watching administrative workflow
- Observed and participated in front-desk communication and staff collaboration
- Utilized dental software for patient records, appointment scheduling, and documenting treatments
- Managed client communications through appointment confirmation calls, rescheduling requests, and follow-up calls with patients
- Ensured efficient booking and filling workflow gaps
- Verified Insurance eligibility and benefits, assisting patients in understanding coverage and out-of-pocket costs
Cashier
Arlington Heights Park District
06.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Aquatic Leadership Position
Arlington Heights Pool District
05.2024 - 08.2024
- Boosted employee morale by fostering a positive work culture and recognizing outstanding achievements among staff members.
- Ensured compliance with local health department regulations to maintain high-quality water conditions at all times.
- Collaborated with other departments in the development of comprehensive emergency response plans for various scenarios within the facility.
- Promoted a clean and hygienic environment with thorough daily inspections of the pool area, equipment, and facilities.
- Improved staff performance through regular training sessions on rescue techniques, CPR, and first aid procedures.
- Conducted periodic risk assessments to proactively identify potential hazards and implement appropriate mitigation measures.
- Evaluated staff performance regularly through observation and feedback sessions, identifying areas for improvement or professional growth opportunities as needed.
Lifeguard
Arlington Heights Park District
05.2020 - 08.2024
- Maintained constant surveillance of patrons in the swimming area at all times and provided assistance or immediate care when needed
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress
- Participated in monthly training courses to stay up-to-date in water rescue techniques
- Reported any unsafe conditions or suspicious activity to management immediately
- Collaborated closely with team to identify issues and quickest methods for remediation
- Maintained neat and clean pool area and clean water
- Worked as lifeguard at multiple pool facilities under AHPD
Education
Biology
University of Wisconsin-Madison
Madison, WI08.2027
High School Diploma -
Saint Viator High School
Arlington Heights, IL05.2023
Skills
- Customer Service and Communication
- Leadership and Team Management
- Safety and Emergency Response
- Administrative and Organizational Skills
- Technical Proficiency in dental logging software and POS systems
- Problem-Solving and Multitasking
Timeline
Shadowing Student
University Square Dental
09.2024 - Current
Cashier
Arlington Heights Park District
06.2024 - 08.2024
Aquatic Leadership Position
Arlington Heights Pool District
05.2024 - 08.2024
Lifeguard
Arlington Heights Park District
05.2020 - 08.2024
Biology
University of Wisconsin-Madison
High School Diploma -
Saint Viator High School
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