Leah Kregel
Denton
Summary
Skilled and dedicated customer service professional with a proven track record of delivering high-quality support and ensuring customer satisfaction. Adept at identifying customer needs and providing effective, timely solutions across multiple communication channels, including phone, email, and online platforms. Strong time management skills paired with deep knowledge of customer service best practices. Experienced in fast-paced, high-volume environments with a focus on problem-solving, multitasking, and maintaining a positive customer experience. Committed to exceeding expectations through proactive service and attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Southstate Bank
Denton
09.2021 - Current
- Responded to a high volume of inbound customer calls, resolving account inquiries, transaction issues, and service requests with professionalism and efficiency
- Provided detailed information on banking products, services, and policies to help customers make informed financial decisions
- Handled sensitive customer data in compliance with banking regulations and privacy policies
- De-escalated customer complaints and resolved complex issues, maintaining a high level of customer satisfaction
- Assisted customers with online and mobile banking navigation, troubleshooting technical issues as needed
- Processed account transactions such as payments, transfers, and balance inquiries accurately and securely
- Logged customer interactions and resolutions in CRM systems to ensure continuity of service and accurate record-keeping
- Collaborated with internal departments (e.g., fraud, loan services) to support timely resolution of escalated concerns
Sales Associate
Target
Denton
06.2019 - 09.2021
- Delivered exceptional customer service by actively engaging with shoppers, answering product-related questions, and providing personalized recommendations to meet their needs
- Maintained store presentation by restocking merchandise and organizing shelves and displays
- Assisted with onboarding and training of new team members, fostering a collaborative and productive work environment
- Used in-store technology to efficiently manage inventory, process online orders, and support fulfillment of in-store pickup requests
- Handled customer inquiries and resolved complaints with professionalism and efficiency to ensure positive shopping experiences
- Accurately processed sales transactions and returns, consistently maintaining a high level of accuracy and attention to detail
- Played a key role in Target’s online order fulfillment process by shopping and preparing customer orders for timely pickup
Education
Bachelor of Arts - Integrative Studies
University of North Texas
DentonSkills
- Customer service
- Call center experience
- Data entry
- Data analysis
- Product education
- Verbal and written communication
- Documentation and reporting
- Call handling
- Quality assurance
- Microsoft Office Suite
Timeline
Customer Care Representative
Southstate Bank
09.2021 - Current
Sales Associate
Target
06.2019 - 09.2021
Bachelor of Arts - Integrative Studies
University of North Texas
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