Leah Lamping
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Direct Tools Factory Outlet
07.2021 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Cafe Manager
Banquet Master
02.2019 - 03.2020
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
Inside Sales Representative
Coca-Cola
10.2001 - 12.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Education
High School Diploma -
Gaither High School
Tampa, FL06-1988
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Goals and performance
- Display setup
- Mentoring and coaching
- Sales expertise
- Sales techniques
- Sales growth
- Issue resolution
- Inventory counting
- Stock rotations
- Order management
- Strategic merchandising
- Microsoft Office Suite
- Sales strategies
- Marketing and promotions
- Operations
- Inventory management
- Team leadership
- Decision-making
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Assistant Store Manager
Direct Tools Factory Outlet
07.2021 - 01.2025
Cafe Manager
Banquet Master
02.2019 - 03.2020
Inside Sales Representative
Coca-Cola
10.2001 - 12.2018
High School Diploma -
Gaither High School
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