Leah Larsen
Frederic,MI
Summary
Results-oriented professional with strong business background. Skilled in overseeing financial, operational, marketing and customer service areas. Proven abilities in launching and growing successful businesses.
Overview
22
22
years of professional experience
Work History
Company Owner
Cinderella Cleaners LLC
01.2021 - Current
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Supported company goals through careful reinvestment of profits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Mitigated business risks by working closely with staff members and assessing performance.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Aligned branding initiatives and sales strategies with client goals.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Resolved customer service issues with timely and professional resolutions.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed 30 employees by supervising daily tasks.
- Utilized metrics and KPIs to track and measure business performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Built loyal account base and long-term business relationships with accounts.
- Created systems and procedures to streamline business processes and optimize resources.
- Developed long-term relationships with key clients, vendors and service providers.
General Handyman
Cinderella Cleaners LLC
01.2001 - Current
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Installed and maintained plumbing and HVAC systems.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Removed and repaired carpet and wood flooring.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Responded to maintenance requests in residential/commercial property with great speed and efficiency.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Replaced worn or broken parts on machines and equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Executed tasks within time and budget constraints.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Conferred with contracted workers about needs and provided expertise in [Type] jobs and tool use.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Repaired and replaced pumps, valves and motors.
- Safely and effectively handled wide range of cleaning products and solutions.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Kept tool, material, and equipment inventory updated.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Wrote and revised maintenance procedures.
Education
Associate of Applied Science - Business/Marketing
School Craft College
Livonia, MISkills
- Company Promotion
- Company Standards Enforcement
- Budget Development
- Employee Motivation
- Interior Decorating
- Business Launch
- Company Inventory Oversight
- Profit and Loss
- Recruiting and Training
- Company Policy Compliance
- Human Resource Management
- Financial Administration
- Investor Relations
- Business Growth
- Capital Pursuit
- Policy and Procedure Implementation
- Customer Care
- Corrective Actions
- Company Risk Mitigation
- Program Optimization
- Market Research
- Operational Efficiency
- Motivational Leadership
- Strategic Vision
- Advertising Initiatives
- Compliance Requirements
- Partnership Development
- Personnel Scheduling
- Strategic Planning
- Regulatory Compliance
- Team Management
- Sales Promotion
- Supplier Monitoring
- Performance Monitoring and Evaluation
- Business Growth Initiatives
- Inventory Tracking and Management
- Waste Management and Reduction
- Mathematical Calculation and Reasoning
- Credit Terms Determination
- Records Organization and Management
- Develop Policies
- Recycling and Conservation
- Budget Controls
- Market and Competitor Research
- Environmental Impact Management
- Price Structuring
- Management Training
- Database Maintenance
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Materials Planning and Logistics
- Advertising Campaign Development
- Organizational Structuring
- Hiring and Onboarding
- Capital Expenditures Oversight
- Business Leadership
- Desktops, Laptops and Mobile Devices
- Improve Performance
- Content Workflow
- Manage Operations
- Special Promotions Planning
- Operations Oversight
- Strategize Business Plans
- Oversee Administrative Functions
- Finance and Accounting Oversight
- Staffing
- Marketing
Websites
Timeline
Company Owner
Cinderella Cleaners LLC
01.2021 - Current
General Handyman
Cinderella Cleaners LLC
01.2001 - Current
Associate of Applied Science - Business/Marketing
School Craft College
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