Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Leach

Deltona,FL

Summary

Dedicated professional with extensive experience in customer service and household management. Demonstrated expertise in time management and problem-solving, leading to efficient daily operations and improved family dynamics. Skilled in fostering children's emotional development while ensuring effective communication with educators and caregivers to track progress.

Overview

2027
2027
years of professional experience

Work History

Stay at home mom

Myself
Deltona, FL
07.2013 - Current
  • Coordinated educational and recreational activities to promote child development and foster learning engagement.
  • Managed household schedules for multiple family members to ensure smooth daily operations.
  • Communicated with teachers and caregivers to monitor children's academic progress regularly.
  • Maintained clean, organized living environment to support family well-being and daily functionality.
  • Resolved sibling conflicts and fostered positive behavior through effective mediation techniques.
  • Developed routines that promoted time management and responsibility within family life.
  • Fostered children's emotional and social growth by promoting understanding and developing positive self-concepts.
  • Instructed children on healthy eating, rest, and restroom habits for personal development.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.

Waitress

Moonfish
Orlando, Florida
06.2011 - 06.2013
  • Delivered attentive fine dining service, creating memorable dining experiences for customers.
  • Took accurate orders and communicated them effectively to the kitchen staff.
  • Collaborated with kitchen staff to ensure timely food delivery to customers.
  • Addressed customer inquiries and resolved issues promptly, ensuring customer satisfaction.
  • Suggested menu items based on customer preferences and dietary needs, enhancing overall dining experience.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Supported fellow wait staff during peak customer traffic to maintain service flow.

Waitress

Taverna Opa
Orlando , FL
04.2009 - 06.2011

Greeted customers, answered inquiries, and recommended specials, driving increased sales.

  • Monitored customer satisfaction during dining experiences, contributing to enhanced service quality.
  • Communicated accurate orders to kitchen staff, enhancing operational efficiency.
  • Trained new waitstaff on menu items and service protocols to ensure consistency.
  • Encouraged participation in Greek Zorba dance, fostering greater customer engagement.

Server, Hostess

Sam Snead's Tavern
Maitland, Florida
08.2006 - 04.2009
  • Managed multiple tables simultaneously while maintaining high service quality.
  • Delivered exceptional service to high volume of daily customers, enhancing overall dining satisfaction.
  • Assisted guests with menu selections and special requests effectively.
  • Greeted customers, answered questions, and recommended specials to boost sales and enhance guest experience.
  • Trained new servers on restaurant policies and service standards to ensure consistent guest experiences.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Waitress

O'Charley's
Richmond, KY
2005 - 2006
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Supported wait staff during peak hours to enhance service efficiency.
  • Kept work station organized and stocked to ensure smooth operations.
  • Ensured food safety and sanitation practices to protect customers and uphold health standards.

Waitress

Hooters
Richmond, KY
2002 - 2005
  • Trained new waitstaff on menu items and service protocols to ensure high-quality service.
  • Collaborated with kitchen staff to ensure timely food delivery to customers.
  • Cultivated relationships with regular customers through engaging conversations, enhancing customer loyalty.
  • Supported waitstaff during peak hours to maintain service quality and customer satisfaction.

Server

Ryan's Steakhouse
Richmond, KY
2001 - 2002

Monitored beverage levels and replenished drinks to elevate guest experience.

  • Bussed tables promptly to maintain service flow and enhance guest satisfaction.
  • Ensured cleanliness of dining area around tables to promote comfort.
  • Trained servers on best practices for efficient service delivery.

First Aid Attendant

EKU Alumni Coliseum
Richmond , KY
2000 - 2001
  • Administered first aid to individuals at alumni coliseum events to ensure immediate care and safety.
  • Monitored crowd safety and managed emergency situations to maintain a secure environment.
  • Maintained first aid supplies and ensured readiness for emergencies.
  • Collaborated with event staff to establish safety protocols and procedures.
  • Documented incident reports and communicated with medical professionals to facilitate timely responses.

Librarian

EKU Library
Richmond, KY
1998 - 2000
  • Assisted patrons with research inquiries, improving their experience with library services.
  • Conducted instructional sessions on using library databases and resources.
  • Developed and maintained library resource guides for users.
  • Organized library materials to enhance access and retrieval efficiency.
  • Organized library equipment and collections.
  • Trained volunteers on library procedures and customer service standards, fostering a supportive environment.

Office Clerk

Senior Citizens Center
Williamsburg, KY
1996 - 1997
  • Organized and maintained office files for efficient access by staff and clients.
  • Delivered administrative support, including document preparation, filing, photocopying, and faxing.
  • Answered phone calls professionally, directing inquiries and providing information to visitors.
  • Managed phone communications, transferring calls promptly and effectively.
  • Scheduled appointments and coordinated transportation to improve program attendance for senior clients.
  • Provided attentive customer service to guests, ensuring satisfaction amid high-pressure situations.
  • Facilitated daily activities and program participation for seniors to enhance engagement.
  • Served meals on wheels to seniors in their homes, promoting health and well-being.

Education

High School Diploma -

Wiliamsburg Independent School
Williamsburg, KY
05-1998

Eastern Kentucky University
Richmond, KY

Skills

  • Child wellness
  • Educational coordination
  • Home organization
  • Event planning
  • Budget management
  • Customer service
  • Training development
  • Time management
  • Problem solving
  • Conflict resolution
  • Communication skills
  • Active listening

Timeline

Stay at home mom

Myself
07.2013 - Current

Waitress

Moonfish
06.2011 - 06.2013

Waitress

Taverna Opa
04.2009 - 06.2011

Server, Hostess

Sam Snead's Tavern
08.2006 - 04.2009

Waitress

O'Charley's
2005 - 2006

Waitress

Hooters
2002 - 2005

Server

Ryan's Steakhouse
2001 - 2002

First Aid Attendant

EKU Alumni Coliseum
2000 - 2001

Librarian

EKU Library
1998 - 2000

Office Clerk

Senior Citizens Center
1996 - 1997

High School Diploma -

Wiliamsburg Independent School

Eastern Kentucky University
Leah Leach