CRM
Leah Lewis
Hayward,CA
Summary
Objective:
Seeking employment to use my acquired skills as a housing special and eligibility support clerk, and utilize active listening skills and the ability to judge situations aptly in order to assist clients in the most efficient manner. I have good communication skills and I am a hardworking employee. My punctuality is important to me and apart of being a responsible employee for the company I work for. A very detail oriented person, and believe in ensuring safety while handling different tasks. I have great communication skills and I am a hardworking employee. I am also a very detail oriented person, and I believe in ensuring the best customer/client experience while handling different tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Specialist
San Francisco Housing Authority
05.2023 - Current
- Determines eligibility of program participants including eligibility for continuing participation; interviews housing applicants; investigates and verifies applicant/participant/resident information for accuracy and completeness; contacts applicants and participants to discuss and clarify discrepancies; calculates family gross and net income; completes required payment information and inputs into computerized records systems
- Prepares/reviews leases and documentation involved in eligibility and rental process; prepares notices to participants/residents and property owners regarding changes of status; receives information and processes participant/resident transfers; processes inspection requests and prepares necessary documentation
- Prepares contracts, reviews leases, releases payments
- Prepares and conducts interim and bi-annual re-evaluations; verifies any changes in household composition or income; recalculates rent and prepares amendment to current lease as required; notifies participants/residents of changes; works with outside agencies to implement transition of participant under the Portability Housing Choice Voucher program
- Prepares correspondence to various agencies, landlords, and businesses to verify applicant data including total family income, current assets, and family composition; affirms applicant information as required; prepares information for input into data processing system and obtains output reports as required
- Develops and maintains files, records, and indices, pertaining to applicant, participant/resident, and property owner information; compiles data form a variety of sources, databases and logs related to housing services operations and Housing Program Activities as required
- Performs a variety of counseling functions to explain Housing Authority policies, regulations, guidelines and procedures to applicants, participants/residents, landlords
- Reviews client requests and prepares file for review, i.e
- Program hardship policies, program moves/transfer, reasonable accommodation requests to make recommendation to supervisor
- Inputs information into computerized systems for information management, storage and retrieval; inputs and retrieves resident/applicant and owner/property information; inputs status and other changes
- Assists in error reports and correction, i.e
- PIC transmissions, EIV, deceased tenant, hold reports
- May assist with portability households, both incoming and outgoing as business needs require
- Including the following: works with other PHA’s to implement the transition of residents under the Portability Housing
- Choice Voucher program
- Processes a variety of invoices and billings in relation to portability.
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Administered and tracked client service payments.
Eligibility Support Clerk
Alameda County Social Services
01.2020 - 09.2022
- Pre screen 50-100 applicants for mandated immediate need/expedited service programs, pre screen and verify alien status of refugee and political asylum applicants, appropriately refer clients who have emergency situations, e.g., homeless, child care, child/spousal abuse, low cost housing, etc., complete food referrals for eligible clients
- Establish current date as date of application for those clients who, due to volume/limited time frames, cannot be seen on same day, maintain suspense file of said applications and follow up with application or quick denial process as appropriate
- Receive and respond to incoming telephone calls from clients, applicants, other agencies and the general public, conduct monthly court ordered telephone calls to clients who have not submitted required documents and/or reports and advise of possible discontinuance action
- Process on-line changes of address, case transfers out of County, and case dictation of client contacts, maintain case folders and case document filing, scan and index. Participate in job training of newly hired co workers, serve on a rotating basis in a "lead" capacity
- Input Medi-Cal eligibility data on the State-directed computer system (MEDS Network & Case Data Base) for individuals known to the Social Services Agency
- Review, verify and process MEDS Network request forms submitted by authorized staff.Activate and/or modify the history of Medi-Cal/Food Stamps eligibles to create a statewide index on the MEDS network enter benefits information into system to create a Food
- Stamps history. Create and issue immediate need Medi-Cal cards and/or Electronic Benefit Transfer (EBT) labels for state eligible recipients, including those receiving Social Security benefits
- Maintain logs on all negotiable documents produced/issued and see that system equipment is operating properly; report problems as appropriate. Review case records of GA clients who have been prescreened by
- Social Workers as potentially eligible for SSI benefits, and assess eligibility through verification of financial, medical, and personal data, utilize pre-established SSI guidelines and/or seek interpretation of regulations, codes, and procedures from supervisor, Social Workers, and regulating agencies
- Identify services needed by potential SSI-eligibles, inform eligibles of the application process and assist them in initiating and completing the same
- Solicit required information from clients, many of whom display mental confusion and/or deficiency, hostility, violence, or extreme passivity
- Conduct group orientation, recertification, and renewal meetings advise clientele of benefits/programs available, based on individual situations, explain eligibility requirements, and provide necessary instructions, assist with completion of required forms, clear clientele information through various data systems to determine public assistance/services history, process client fingerprinting and required follow-up.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
SOC Operator
Allied Universal Oakland CA
05.2019 - 12.2020
- Responds to telephone, email, service ticket, and in-person inquiries related to physical security, safety, facilities issues, and other general questions from company personnel
- Monitors and responds to various alarms in ONYX access control system; CCTV; social media and news feeds to assess the real or potential impact to personnel and facilities
- Provides accurate and timely notifications and/or reports regarding the findings of events/activities
- Develops and maintains communications network map to include pertinent facilities, physical security and safety, office/property manager contacts; dispatches appropriate personnel as required
- Provides administrative and operational support to physical security and safety team members
- Supports the gathering of data and operational effectiveness metrics
- Supports the global badging function as needed
- Performs audits of all operational equipment and software to ensure proper functionality
- Drafted reports detailing machine production outputs and material quantities.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
GSOC Operator
Securitas Inc
10.2018 - 09.2019
- Collect, analyze, and share intelligence to support investigations
- Provide case documentation by gathering, organizing, and preparing intelligence and evidence
- Perform key access control functions, to include updating employee access levels, configuring access
- Levels, and running access control reports
- Utilize closed circuit television for situational awareness, threat management, and investigative purposes
- Highly proficient in Microsoft Office and Excel applications
- Able to effectively utilize all available office management technology including, cell phones/radios,access
- Databases, Outlook and internet applications
- Ability to effectively operate a multiple phone line system and communication equipment while having a
- Calm and professional demeanor
- Demonstrated working knowledge in incident response, Crisis Management, Business Continuity
- Emergency Response
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Clerical Assistant
Alameda County Controller Central Payroll Oakland
01.2016 - 02.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Maintained records of material flow, compiling and organizing related data.
- Screened visitors and issued badges to maintain safety and security.
- Leveraged accounting software to manage expenses and keep track of finances.
- Provided clerical support, addressing routine, and special requirements.
Education
Associate of Arts - Sociology
College of Alameda
Alameda, CA06.2024
High School Diploma -
Oakland Technical High School
Oakland, CA06.2008
Skills
- Material Flow Management
- Data Entry
- Client Correspondence
- Office Supplies and Inventory
- Paycheck Distribution
- Calendar Management
- Clerical Experience
- Records Preparation
- Paperwork and Documentation
- Telephone Answering
- Reminder Calls
- Office Equipment
- Family Applications
- Case Management
- Tenant Rights
- At-Risk Applicants
- Temporary Housing Resources
- Client Screening
- Case File Management
- Community Outreach Programs
- Eligibility Requirements
- Income Verification
- Housing Navigation
- Maintain Records
- Scheduling and Appointment Setting
- Compile Data
Certification
- B.S.I.S License - DEC 2008- Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
4-day work weekCareer advancementWork-life balanceFlexible work hoursSoftware
Calwin
Calsaws
EPIC
Elite
MEDS Network
Work Number
EIV-Enterprise Income Verification
Adobe
Languages
English
Native or Bilingual
Timeline
Housing Specialist
San Francisco Housing Authority
05.2023 - Current
Eligibility Support Clerk
Alameda County Social Services
01.2020 - 09.2022
SOC Operator
Allied Universal Oakland CA
05.2019 - 12.2020
GSOC Operator
Securitas Inc
10.2018 - 09.2019
Clerical Assistant
Alameda County Controller Central Payroll Oakland
01.2016 - 02.2018
Associate of Arts - Sociology
College of Alameda
High School Diploma -
Oakland Technical High School
- B.S.I.S License - DEC 2008- Current
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