Leah Lewis
Vernon
Summary
Driven by a results-focused approach, I significantly enhanced customer satisfaction and sales at The Firestone Art Studio And Cafe through exceptional service and upselling. Skilled in Microsoft Excel and teamwork, my background includes streamlining operations and mentoring baristas, demonstrating a blend of analytical and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Cafe Associate
The Firestone Art Studio And Cafe
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
- Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.
- Contributed to the development of seasonal menus, incorporating fresh ingredients for an enhanced dining experience.
- Coordinated catering orders for special events, working closely with clients to meet unique needs while maintaining budgetary constraints.
- Monitored food temperatures to comply with safety regulations.
Starbucks Barista
Price Chopper
01.2023 - 10.2023
- Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Starbucks Barista
Starbucks
09.2022 - 12.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Grocery Team Member
Shaws And Star Market
11.2021 - 12.2022
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Promoted store loyalty programs and special offers, boosting customer engagement.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
Education
Bachelor of Science - Zoology
University of Connecticut
Storrs, CT06.2026
Bachelor of Science - Psychology
University of Massachusetts - Boston
Boston, MA12.2022
Cisco Intro To Cybersecurity
North Country Career Center
Newport, VT06.2022
High School Diploma -
North Country Union High School
Newport, VT06.2022
Cisco Certified Computer Networker And Technician
North Country Career Center
Newport, VT06.2021
Skills
- Observational information
- Microsoft Excel
- Documentation abilities
- Computer Skills
Field Data Collector
- Data Review and Analysis
- Teamwork and Collaboration
- Food safety knowledge
- Customer Service
- Barista mentoring
Accomplishments
- Cisco Certifications
- Academic Excellence Ribbon
- Junior Reserve Officer Training
- Corp Rank Cadet Major
Timeline
Cafe Associate
The Firestone Art Studio And Cafe
10.2023 - Current
Starbucks Barista
Price Chopper
01.2023 - 10.2023
Starbucks Barista
Starbucks
09.2022 - 12.2022
Grocery Team Member
Shaws And Star Market
11.2021 - 12.2022
Bachelor of Science - Zoology
University of Connecticut
Bachelor of Science - Psychology
University of Massachusetts - Boston
Cisco Intro To Cybersecurity
North Country Career Center
High School Diploma -
North Country Union High School
Cisco Certified Computer Networker And Technician
North Country Career Center
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